Swedish Speaking Customer Support Agent
Swedish Speaking Customer Support Agent
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Job Description
Join us in shaping the future of recruitment!
Teamtailor is a fast-growing Employer Branding and ATS platform used by 8000 companies and over 200000 users across 90 countries.
Working at Teamtailor means joining an international tech company where youll have real impact plenty of responsibility and lots of fun along the way.
Were proud of our diverse team and believe that different backgrounds experiences and perspectives make us stronger. Theres no one-size-fits-all here just people who share our vision and want to make a difference.
Right now were growing our Customer Support team and looking for a Swedish-speaking Support Agent based in our Stockholm HQ.
About the Role:
As a member of our Customer Support team youll be the voice of Teamtailor helping users and making sure they have a great experience every time they reach out. Were proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.
Your mission Deliver exceptional support solve real problems and make sure our customers leave every interaction with a smile.
What Youll Be Doing:
Provide friendly fast support via live chat (Intercom) email and occasionally by phone
Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
Gather and share customer feedback with our product team
Identify verify and report bugs - and keep customers in the loop
Create helpful self-service content (FAQs guides etc.)
Build strong relationships by being proactive and genuinely helpful
What Were Looking For:
Youre fluent in Swedish and English written and spoken
You bring solid experience in customer support (bonus if its in SaaS)
You think analytically and enjoy learning new things
Youre a natural problem-solver who feels at home with tech
You take pride in delivering excellent service and making things easier for others
What Youll Get:
25 days of paid vacation
A healthy work-life balance
Opportunities to grow your skills and learn new ones
A supportive friendly team fun social events
Your own starter kit - MacBook iPhone & Teamtailor swag!
Lets team up to build a customer experience that stands out around the world. We cant wait to meet you!
Location
This is a hybrid remote role based in our Stockholm Office.
Employment Type
Full Time
