Technical Operative

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!

Role Overview

Were looking for a tech-savvy and meticulous Technical Operative to join our Operations team. You will program VoCoVo equipment using provided scripts and configure systems tailored to our customers unique needs. On a daily basis you will be focused upon Technical Warehouse Operations including controller provisioning and configuration base unit configuration and firmware updates across our warehouses.

This role requires onsite working Monday - Friday at our office and warehouse in Shipton-Under-Wychwood OX7 6XU.

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.

What were looking for

• A great level of attention to detail and accuracy across both technical and operational tasks.
• Strong technical experience in the programming configuration and testing of equipment.
• Basic familiarity with Linux systems and previous experience using Windows and Mac OS.
• Previous experience with G Suite (Google Workspace) applications such as Sheets and Docs.
• An analytical mindset alongside the ability to identify patterns errors or inconsistencies in data.
• A technically minded individual with a strong bias for action and a desire to constantly grow by learning and adapting to new systems and technologies.
  
• Fantastic communication skills and the ability to work collaboratively as part of a team.
• Previous experience in a technical configuration role (or similar).
• Experience in inventory management or logistics operations.
  
  

What youll do

• Program equipment using provided scripts and configure systems to meet specific customer requirements.
• Stage and test systems to ensure they are fully operational before dispatch.
• Day-to-day technical operations including controller provisioning & configurisation base unit configurations & firmware updates across the warehouses.
• Act as the primary point of contact for technical troubleshooting and problem-solving within the team.
• Analyse data to identify patterns discrepancies or errors in data sheets ensuring high levels of accuracy.
• Accurately pick equipment for orders as specified on pick sheets.
• Load unload check move store palletise and pack products as required.
• Keep highly accurate records of inventory configurations and operational tasks.
• Collaborate with colleagues across multiple departments to understand and meet customer requirements.
• Ensure compliance with established workflows and quality standards.
• Understand existing operating procedures and proactively suggest and implement improvements.
• Mentor and train new employees when required sharing knowledge and best practices.
• Support warehouse operations by performing other general tasks as required to meet business needs.

Salary
Salary range: 32000 - 35000

Benefits

• 25 Days Holiday Bank Holidays (increases with years of service)
• Option to Buy or Sell 5 days holiday each year
• Sick Pay - 8 weeks full pay 4 weeks half pay
• Life Assurance - (4 times basic pay)
• Private Medical Insurance
• Employee Assistance Programmes (EAP)
• Cycle2Work Scheme
• Electric Car Green Salary Sacrifice Scheme
• Enhanced Maternity & Paternity Package
• Child Care Scheme
• Training & Development
• Company Organised Events
• Pension (Royal London Group) 5% Employer Contribution Matched
• Apple MacBook Wireless Magic Mouse and Keyboard Monitor and Headphones

Diversity and Inclusion

At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values

Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!