Genesys Developer (Chatbot & CX) ___ Remote __ Contract
Genesys Developer (Chatbot & CX) ___ Remote __ Contract
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1 Vacancy
Job Description
Role: Genesys Developer (Chatbot & CX)
Location: 100% Remote
Long Term Contract - W2 / C2C
Job Overview:
We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration Customer Experience (CX) optimization and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots IVR flows and digital channels to enhance user engagement and business outcomes.
Key Responsibilities:
- Design develop and deploy Genesys Cloud CX solutions including chatbots voicebots and digital channels (chat SMS email etc.)
- Build and maintain Dialogflows Architect call flows and IVR configurations
- Integrate chatbots and AI services (Google Dialogflow Amazon Lex etc.) with Genesys
- Collaborate with UX/UI and business teams to enhance customer journey mapping
- Implement API integrations with backend systems for real-time data access
- Troubleshoot and optimize Genesys call flows bot behavior and performance
- Monitor customer interactions and propose improvements to CX strategy
- Stay up to date with Genesys Cloud CX features releases and best practices
Required Skills & Experience:
- Overall IT Experience: 8-12 Years
- 4 years of experience as a Genesys Developer (Cloud or Engage)
- Strong hands-on experience with Genesys Cloud CX Architect and IVR development
- Proficiency with Chatbot frameworks like Google Dialogflow Amazon Lex or Genesys Bot Flow
- Solid understanding of CX principles and ability to design engaging customer journeys
- Experience integrating with REST APIs web services and CRM tools
- Knowledge of JavaScript or Python for bot and API scripting (preferred)
- Experience with call routing IVR design queue management and reporting
- Strong communication skills and ability to work with cross-functional teams
Nice to Have:
- Genesys Certifications (Genesys Cloud CX Developer or similar)
- Exposure to AI/ML integration in contact center use cases
- Knowledge of Speech Analytics Sentiment Analysis tools
If interested to apply: please share resume to
Employment Type
Full Time
