Veterinary Client Communication Specialist
Veterinary Client Communication Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Were currently looking for an experienced and friendly Veterinary Client Communication Specialist to join our team and serve as the voice of our clinic.
Position Summary:
The primary responsibility of this role is to manage all incoming and outgoing client communication by phone. This includes answering calls performing timely callbacks and making appointment reminder calls. The ideal candidate has experience in veterinary medicine and understands the importance of clear compassionate communication in a clinical setting.
Key Responsibilities:
Answer incoming phone calls in a courteous and professional manner
Make outbound calls to follow up on patient care lab results and reminders
Confirm upcoming appointments and assist with scheduling as needed
Provide general information to clients about services policies and procedures
Document all communications accurately in the practice management system
Triage calls appropriately and ensure urgent matters are addressed promptly
Collaborate with the medical and reception teams to ensure seamless client experience
Qualifications :
Were looking for:
Veterinary experience required (reception technician or assistant background preferred)
Strong phone etiquette and clear verbal communication skills
Compassionate patient and calm under pressure
Detail-oriented with excellent organizational skills
Familiarity with veterinary practice management software is a plus
Additional Information :
We offer our staff:
- Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)
- *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit Work :
No
Employment Type :
Full-time
Employment Type
Full-time
