Sales Support Specialist
Sales Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hourly Wage: $20.62 with $1500 maximum quarterly bonus potential
DESCRIPTION/JOB SUMMARY
Provide immediate support to incoming customer inquiries via telephone e-mail and chat and assist the Sales team in the development of customer relationships while continuously promoting products and educating providers
RESPONSIBILITIES/DUTIES
Provide prompt assistance by responding to inquiries through the Retail Sales queue e-mail requests chats and enter orders in a timely manner
Communicate effectively and professionally ensuring it is easy for customers to conduct business with Pride
Effectively utilize the Pride Customer Relationship Management (CRM) system to document valuable information in order to keep team members up to date on account activity
Maintain a high level of customer service by being friendly respectful responsive and open-minded
Assist in maintaining business relationships and long-term partnerships with Pride customers by offering support to the Inside Sales Account Executives when they are out of office to meet the business needs of the providers in their assigned area
Adhere to all processes and policies including but not limited to pricing Voice of Customer (VOC) and freight
Utilize appropriate resources including managers and other departments to accomplish tasks as needed
Participate in projects that drive overall efficiency and continuously promote the use of self-service options by promoting PQ365
Identify sell-up opportunities and secure orders to assist in achieving company sales goals
Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management
Complete the Annual CTPAT Security Training
Focus on continuous improvement and provide recommended solutions as it relates to process and procedures
Consistently demonstrate good business judgment especially as related to negotiating and closing sales
Work effectively with all Pride departments to exceed internal and external expectations
Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
Must be an ambitious team player eager to perform friendly professional detail-oriented and honest
Must have the ability to:
Multi-task problem-solve and prioritize in a fast-paced working environment
Maintain a positive and friendly attitude
Must have:
Relentless drive to achieve advancement and continuous improvement
Basic working knowledge of Microsoft Office Word and Excel
A willingness to learn new products and sales procedures
Excellent web navigation skills
Excellent telephone speaking skills
Excellent verbal and written communication skills
Excellent customer relationship-building selling and negotiating skills
Excellent business acumen and high sense of urgency
REQUIRED EXPERIENCE
At least 2 years of customer service and/or sales experience OR a Bachelors Degree in Business or a related field with at least 6 months of sales experience
PREFERRED EXPERIENCE
Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
High School Diploma or GED
PREFERRED EDUCATION
Bachelors Degree in Business or a related field preferred
REQUIRED QUALIFICATIONS
Must be legally authorized to work in the United States without sponsorship now or in the future
DETAILS
This job description is not intended to be all-inclusive
In exceptional circumstances some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
