Players Club Manager

GENERAL SUMMARY OF DUTIES:

The Players Club manager is responsible for supervising the WOW Casino Rewards Desk and leading the team responsible for growing a customer database through new enrollment; as well as managing customer requests and resolving guest issues.  The manager will oversee the development coordination and implementation of policies procedures and guidelines as well as assist and aid in the improvement of the operations and functions within the department. The Players Club Manager is responsible for promoting and retaining a highly skilled work force within the department as well as fostering a culture of excitement efficiency and exceptional customer service to ensure optimum guest satisfaction and repeat visits.  Will also be responsible for other marketing initiatives as required.

ROLE AND RESPONSIBILITIES: (INCLUDES BUT IS NOT LIMITED TO THE FOLLOWING)

The ideal candidate can think strategically is action-oriented and an effective leader providing direction and support when needed. The WOW Casino Rewards Manager will maintain a strong productive and communicative relationship with lead contacts within the property. The ability to communicate effectively at all levels of the organization is essential. All duties are to be performed in accordance with departmental and Westgate policies practices and procedures.

• Responsible for scheduling hiring training development motivation and supervision of Players Club. Recommend wage increases promotions evaluation ratings and other employment actions for team members.
• Ensures all direct reports have the knowledge and necessary resources to perform their duties effectively including written standard operating procedures pre-shifting maintaining a clean and organized workspace that includes up-to-date marketing collateral and functioning computer stations.
• Oversees the administration of promotions and casino offers including assisting in the development & implementation of procedures and guidelines.
• Responsible for managing & ordering workspace supplies as well as players club materials & inventory.
• Manages the casino offer & promotions segments of the slot marketing system to ensure maximum efficiency at the WOW Players Club.
• Assists in establishing departmental objectives and business plans for players club and its promotions including budgeting staffing and goal setting.
• Complies with Westgate Las Vegas Resort & Casino standards guidelines and objectives and maintains administrative processes to ensure proper planning and efficient operation of department functions.

Qualifications :

PERFORMANCE REQUIREMENTS: (KNOWLEDGE SKILLS AND ABILITIES)

• Strong management skills
• Public relations skills preferred.
• Strong written and communication skills.
• Understanding of the casino player management system.
• Knowledge of and experience in creating developing and/or implementing casino promotions & offers for casino customer required.
• Ability to promote and execute all phases of planning with all involved departments.

Additional Information :

EXPERIENCE  REQUIREMENTS:

• 2 years minimum customer service background required.
• 2 years minimum casino experience required.
• 2 years minimum casino players club/loyalty programming preferred.

EDUCATION REQUIREMENTS:

Any combination of education training or experience that provides the required knowledge skills and abilities

Remote Work :

No

Employment Type :

Full-time