Application Support Analyst

Location: Broad Street Sheffield

Fulltime permanent 

Salary: 35000 - 42000 per annum.

 Hybrid: Minimum of 2 days in the office per week

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If youre looking to grow your skills and be part of a collaborative innovative team we would love to hear from you!

What will the role involve

As an Application Support Analyst you will:

• Manage and resolve customer support tickets using a ticketing system
• Monitor and meet SLAs and team goals
• Investigate analyse and resolve issues raised by customers
• Read understand and occasionally amend code to support issue resolution
• Communicate effectively with customers providing updates and guidance
• Document technical specifications and support-related information
• Participate in continuous improvement initiatives and process enhancements
• Collaborate with a distributed team across locations
• Report to the team lead and management when required

This role is based in our Sheffield office and supports flexible hybrid working arrangements. SBS is an inclusive employer that values work-life balance and diverse working styles.

Qualifications :

What were looking for:

Were looking for someone who can bring a strong foundation in application support with the ability to investigate issues communicate effectively and contribute to team success. You should be able to demonstrate:

Essential experience and skills:

• Experience working in an application or technical support role
• Ability to analyse investigate and resolve customer issues
• Strong communication skills both verbal and written with the ability to explain technical concepts to a variety of audiences
• A good understanding of web-based or desktop Client Server architectures
• Solid technical grounding with the ability to read and interpret code
• Strong organisational skills and the ability to manage time and priorities
• A collaborative approach and comfort working in distributed or hybrid teams
• A degree in a technology or computer science discipline

Desirable skills and technologies:

If you have experience with some of the technologies below even better but if you dont well support your development:

• Oracle SQL and PL/SQL
• C# AngularJS XML
• JavaScript (ES6) HTML CSS
• REST APIs and JSON
• MongoDB
• Version control tools such as Git
• Unix/Linux environments
• PowerBuilder
• Backend programming (e.g. Python Ruby Java .NET) and frameworks like Node Django or Spring
• ITIL qualification
• Knowledge of financial services software

Dont meet every single requirement Thats okay and you arent alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS were committed to building a diverse inclusive team where everyone feels they belong. So if this role excites you and youre eager to grow wed love to hear from you - even if your experience doesnt tick every box just yet send in your application!

Additional Information :

Whats in it for you 

At SBS were committed to supporting our employees in every aspect of their lives from health and wellbeing to financial security and lifestyle perks. Heres a snapshot of the benefits youll enjoy as part of our team:

Competitive salary: 35000 - 42000 per annum.

Health & Wellbeing: Private Medical Insurance Health Cash Plan Dental Insurance Eye Care Vouchers Flu Vaccinations

Hybrid working: Work from home three days per week and join us in the office for the remaining two.

Finance & Protection: Life Assurance Critical Illness Cover Pension Plan Long Service Awards Payroll Giving Fleet car provider

Leisure & Lifestyle: Cycle to Work Scheme Holiday Trading Travel Insurance

At our organization we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Remote Work :

No

Employment Type :

Full-time