Junior Policy & Programs Analyst

Background

The Condominium Authority of Ontario (CAO) is a dynamic digital organization that supports the provinces rapidly evolving condominium sector with information education and dispute resolution services.

We value innovation collaboration creativity a get-it-done mindset and embrace modern agile/scrum IT development methodologies and client-focused solutions. Our staff have told us that CAOs culture embraces diversity and provides a collaborative environment where they can learn grow and thrive. We are committed to staff well-being and work-life balance and offer competitive compensation health benefits pension matching and a hybrid work environment. Our office is in heart of Torontos bustling financial district.

The CAO is a delegated administrative authority that supports condo living and enhances consumer protection by providing services and resources that reach all condo communities across Ontario. We are accountable to the government through and Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member board of directors provide strategic guidance and oversight of the organization.

We are an organization driven by our vision mission and values:

Our Vision: Strong and vibrant condominium communities in Ontario

OurMission: Engage and empower Ontarios condominium communities with information education and dispute resolution

CorporateValues: Innovation trust teamwork value for money integrity fairness

Team Values: Respect trust diversity collaboration leadership

Purpose of Position

The Junior Policy and Programs Analystwill work predominately on assigned research initiatives submissions to government digital service enhancements and online resource development. This includes CAOprogram projectsand operational policies and procedureswhich have been identified by the CAOs senior management as critical to the success of the enhancements and projects support the CAOs overall strategic and annual operational plan(s) offering timely user-friendly accessible and relevant resources and services to the condominium communities across Ontario.

If Interested please apply by July 11 2025 by 4 pm

Key Responsibilities

• Conduct comprehensive research analysis and synthesis of data andinformation to inform decisions and recommendations.
• Develop and implement program enhancements such as the development of internal procedures and information materials for the public to support the condo sector in addressing issues early and resolving disputes.
• Prepare policy materials including guides for the condominium sector briefing/decision notes submissions to the government presentation decks or other materials.
• Prepare detailed workplanson assigned initiativesto ensure that projects are delivered on time and are of high quality. Monitor and report on progress toward completion including identifyingany gaps in progress providingrecommendations and implementingsolutions to aid in closing identified gaps.
• Develop new/updated content and other materials to meet the information needs of various users of the CAOs information offerings and to support and improve internal processes.
• Define business and program requirements for digital service enhancements collaborating with CAOs IT department to ensure the timely development of these enhancements that meet the required specifications.
• Develop and implement various data collection instruments to inform future service enhancements for the CAO.
• Support the review and analysis of collected data and information in the CAOs internal database to make recommendations to senior management and/or the CAOs Board of Directors regarding service enhancements.
• Other duties as assigned.

Qualifications skills and knowledge

• Post-secondary education is required; an equivalent combination of education and experience may be considered. Experience in a policy legal and/or regulatory environment is considered an asset.
• Ability to develop in-depth knowledge and application of theCondominium Act 1998and its regulations as well as other legislation issues and resources related to condominium living in Ontario.
• Experience with alternative dispute resolution practices and processes is considered anasset.
• Ability togather andsynthesize complex information (particularly legal) and gear this information (written and verbal) to the appropriate audience level.
• Demonstrated knowledge and experience with collecting and analyzing data to inform recommendations.
• Research and analytical skills in identifying relevant issues and problems securing relevant information comparing and integrating data from various sources developing and assessing options integrating information into a coherent picture and making reasoned recommendations.
• High level of communication skills withparticular emphasison excellent writing ability to convey information in a clear and concise manner.
• Self-directedand motivated to deliver agreed upon outcomes with minimal supervision oftenwithin short timelines.
• Experience with project planningand deliveryis considered anasset.
• Demonstrated time management skills.
• Ability to work independently as well collaboratively in cross functional teams.
• Ability to prioritize and manage conflicting demands.

Working conditions/ environment

CAO values in-person collaboration and we observe a hybrid working model and only those interested and comfortable in collaborating in person 3 days a week (Tuesdays Wednesdays and Thursdays) need apply.

Disclaimer

We thank everyone for their interest in joining our dynamic team but due to the volume of applications only those qualified will be contacted.

CAO is an equal opportunity employer encouraging workplace diversity. All qualified individuals will be considered without regard to race national origin gender identity/expression age religion disability sexual orientation marital status or any other characteristic protected by law.

CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. You can email for any request.