Business Analyst, Member Personalization
Business Analyst, Member Personalization
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Job Description
We are seeking a detail-oriented and analytical Business Analyst to join our Group Benefits Member Personalization team!
In this role you will be responsible for digging deep into data to uncover business issues and drive improvements. You will become a subject matter expert playing a critical role in understanding our current business environment and optimizing performance through data-driven insights. The ideal candidate will be proactive curious and eager to make a significant impact on our business strategies and outcomes.
*This is a hybrid opportunity in our Toronto or Waterloo office locations (3 days in office).
Position Responsibilities
Data Exploration and Business Insight
Conduct thorough investigations and in-depth research to understand current business issues and challenges.
Analyze datasets to identify patterns anomalies and areas of concern.
Collaborate with cross-functional teams to become a subject matter expert on business processes and systems.
Document and communicate findings to stakeholders to drive informed decision-making.
Performance Analysis and Reporting
Develop and maintain comprehensive reports to track ongoing performance metrics and KPIs.
Conduct regular analyses to identify breakages or inefficiencies in digital communication processes.
Provide actionable insights and recommendations to optimize business performance and enhance digital communication strategies.
Work closely with technical teams to ensure data accuracy and integrity in reporting.
Required Qualifications:
3-5 years of relevant experience as a Business Analyst Data Analyst or in a similar role.
Strong analytical skills with the ability to interpret complex data sets.
Experience with Analytics tools like Adobe Analytics Power BI or equivalent.
Experience with Scaled Agile Framework (SAFe).
Self-starter who can proactively work with stakeholders to navigate a complex environment.
Experience with digital health businesses services platforms and / or assets.
Strong ability to rapidly gather structure and present data analysis with experience working with data science teams to derive actionable results.
Strong communication skills including ability to translate complex technical issues into fundamental concepts.
Strong relationship-building skills to build effective working relationships with Segment and business unit leaders.
Highly developed financial acumen and business orientation.
Ability to influence across all lines of business and at all levels within the Company.
Adaptability to respond to changing priorities.
Flexibility to manage multiple and competing priorities.
Work well under pressure.
High level of self-motivation and keen sense of owning and delivering on project deliverables.
Preferred Qualifications:
1-3 years of Group Benefits experience is an asset.
University degree. MBA or other business-oriented education would be an asset.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$71925.00 CAD - $119875.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
