Event Service Manager - Hilton Orlando
Event Service Manager - Hilton Orlando
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Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Hilton Orlando is searching for a dynamic Event Services Manager to join the team.
Located in the heart of Central Florida Hilton Orlando offers exceptional service with over 1400 guest rooms 248000 square feet of meeting space and top-tier amenities. From dining options to a resort-style pool and full-service spa we provide a memorable experience for both business and leisure travelers.
As an Event Services Manager you can create spectacular events and be inspired every day! Do have a passion for catering and events a genuine spirit to serve and the desire to grow within an outstanding company If so apply today. Come join this fantastic team!
The Benefits:
Hilton is proud to have an award-winning workplace culture ranking #2 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including
- DailyPay: Access to pay when you need it.
- Medical Insurance for you and your family.
- Mental Health Resources.
- Best-in-Class Paid Time Off (PTO).
- Go Hilton Travel Discount Program.
- Supportive Parental Leave.
- Matching 401(k) Plan.
- Employee Stock Purchase Program (ESPP).
- Debt-Free Education Programs.
- Career Growth and Development Opportunities.
- Team Member Resource Groups.
- Recognition and Rewards Programs.
- Benefits may vary based on property-specific terms employment conditions and applicable agreements.
What will I be doing
As an Event Services Manager you would be responsible for ensuring the successful execution of banquet and catering events in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Provide direction and supervision to departments to ensure successful execution of meetings and/or events
- Serve on-site group and catering clients and respond to questions about the event including but not limited to group room blocks food and beverage the function space ancillary and vendor services affiliates/exhibitors and related billing processes
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly
- Respond to guest inquiries and special requests and resolve issues and concerns in a timely friendly and efficient manner
- Prepare reports correspondence and analysis related to group activity
- Lead facilitate and participate in meetings as needed
Required Experience:
Manager
Employment Type
Full-Time
