Commercial Assistant
Commercial Assistant
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Salary Not Disclosed
1 Vacancy
Job Description
The Commercial Assistant is responsible for supporting and facilitating key commercial functions within Smartroof. This role plays a critical part in the tender-to-order process client communication and general office administration ensuring operational efficiency and upholding exceptional standards of professionalism and customer service.
Key Responsibilities/Duties:
- Prepare and produce new tenders throughout the quotation and estimating process.
- Maintain accurate and timely updates to the tender monitor and order book following tender receipt quotation production and order placement.
- Manage and process supply-only and TimberFrame orders efficiently.
- Process orders for ancillary items upon receipt of confirmed orders.
- Assist in the revision of quotations based on customer requests and during price adjustment implementations.
- Conduct follow-up communications with customers regarding quotations diligently gathering feedback for continuous improvement.
- Sales Support & Customer Engagement:
- Cultivate and maintain a strong customer-first service culture for both internal and external stakeholders.
- Serve as a primary point of contact for incoming calls providing prompt and professional responses directing enquiries and assisting customers and colleagues.
- Demonstrate effective use of the companys 6 Agreements of Collaboration to foster strong working relationships.
- Operational Support & Administration:
- Promote and adhere to all Health & Safety policies and procedures demonstrating excellent personal safety practices and proactively addressing unsafe behaviours observed.
- Contribute to general office and remote working etiquette fostering a respectful and professional environment that supports collaborative teamwork.
- Undertake general administrative duties including but not limited to booking meeting rooms and assisting with Director-level requests.
- Undertake cross-training within other departments to provide cover for colleague holidays or absences ensuring business continuity.
- Adaptability & Continuous Improvement:
- Actively participate in any other reasonable tasks related to the position as required by the evolving market conditions and business environment contributing to the companys expansion and ongoing objectives.
Skills & Experience:
- Essential:
- Proven experience in an administrative sales support or commercial coordination role within a fast-paced environment.
- Strong demonstrable understanding and commitment to Health & Safety principles and best practices.
- Exceptional communication and interpersonal skills with a professional and polite telephone manner.
- Excellent organisational skills with strong attention to detail and the ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
- A proactive and collaborative team player with a strong work ethic and adaptable approach.
- Demonstrated ability to instil and maintain a customer-centric approach.
The Company
Smartroof the original and the best Room in Roof solution became part of The Keystone Group 2012. Operating from Swadlincote (South Derbyshire). Smartroof provides a complete eco-friendly structural timber insulated room-in-roof panel system creating instant useable space. The company continues to experience double digit growth and success in supply to the regional and national housebuilding sector throughout GB.
Our Benefits
Who We Are
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Employment Type
Full Time
