Front Desk Night Audit - Part Time
Front Desk Night Audit - Part Time
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Job Description
Location
Austin Hotel Downtown
Located in the Live Music Capital of the World the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center and the Texas State Capitol.
Omni Austin Hotel Downtowns associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtowns commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Austin Hotel Downtown may be your perfect match.
Job Description
The role of the Front Desk Night Audit is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally they will be responsible handling guest issues and forwarding along as needed. This is an overnight role.
Omni Benefits Include
- Free Downtown Parking in our Underground Garage
- Associate Cafeteria with Daily Complementary Hot Meals
- Medical Dental Vision Employee Assistance Program Telemedicine and Short Term & Long Term Disability.
- 401(K) Match Pre-Tax Health Savings Account and Flexible Spending Amount
- Exclusive Omni Associate Travel Discounts on Hotel Rooms Food & Beverage and more!
- Unique Perks include Tuition Reimbursement Adoption Services Aid Pet Insurance Legal Services Paid Time Off and Friends & Family Discounts
- Development Opportunities including Discounted E-Cornell Courses Leadership Development Programs Diversity & Inclusion Programs Omni Support Center Internal Reward Program and Work/Life Balance
Responsibilities
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy Nucleus Epitome Vision GoConcierge Microsoft Office).
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
