Servicing & Operations Product Manager - Payments - Vice President
Servicing & Operations Product Manager - Payments - Vice President
Posted on :
28-06-2025
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1 Vacancy
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Job Description
Description
As a Product Manager in Merchant Services Servicing and Operations you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
You enjoy shaping the future of product innovation as a core leader driving value for customers guiding successful launches and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Merchant Services Servicing and Operations you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns maintains and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the products key success metrics such as cost feature and functionality risk posture and reliability
- Assist in developing and communicating the product vision and strategy for Merchant Services Servicing and Operations.
- Support stakeholder engagement efforts to gather and prioritize product requirements ensuring our solutions align with their needs and expectations.
- Collaborate with internal teams regarding servicing tool related inquiries and feedback.
- Contribute to defining and managing the product roadmap ensuring alignment with company goals and customer needs.
- Assist in conducting analysis and market research to identify opportunities for automation.
- Monitor product performance and user feedback to support continuous improvement and innovation.
- Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
- Bachelors degree in Business Computer Science or a related field.
- 5 years of experience in product management or a related field preferably in the financial services or fintech industry.
- Basic understanding of merchant services preferred.
- Demonstrated ability to support the launch and management of software products.
- Strong analytical problem-solving and decision-making skills.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and engage with clients.
- Ability to thrive in a fast-paced dynamic environment.
Preferred qualifications capabilities and skills
- Demonstrated prior experience working in a highly matrixed complex organization
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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