Vendor Performance Manager

Job Title

Vendor Performance Manager

Job Description Summary

As the Vendor Performance and Compliance Manager you will play a pivotal role in ensuring the seamless integration of external vendors into our organizations operations. Your primary objective is to develop and implement comprehensive strategies to assess monitor and enhance vendor performance while ensuring strict adherence to regulatory standards and internal compliance requirements. By overseeing vendor relationships and performance metrics you will contribute to the optimization of operational efficiency risk mitigation and the overall success of our organization.

Job Description

Key Responsibilities:

Vendor Performance Management

• Develop and implement a robust vendor performance management framework to evaluate and measure the effectiveness of vendor partnerships.

• Establish key performance indicators (KPIs) and service level agreements (SLAs) to monitor vendor performance and drive continuous improvement.
• Create maintain and lead the delivery of policies standards procedures communication and training content and strategies to support and sustain the vendor management initiatives.

Compliance Oversight

• Ensure vendors comply with contractual agreements industry regulations and internal policies.
  • Partner with inspector team / lead to verify vendor compliance with established standards and promptly address any identified non-compliance issues.

Relationship Building

• Cultivate and maintain strong relationships with key vendors to foster collaboration transparency and mutual success
• Serve as the primary point of contact for vendors regarding performance expectations and compliance matters

Risk Management

• Identify potential risks associated with vendor relationships and develop proactive risk mitigation strategies
• Collaborate with cross functional teams to assess the impact of vendor related risks on business operations and implement necessary safeguards.
• Provide insight to client and leadership on current vendor relationships including spend relationship health and vendor performance as well as providing mitigation options for any vendor-related issues and risks.

Contract Management

• Collaborate with legal and procurement teams to negotiate vendor contracts ensuring alignment with organizational goals and compliance requirements.
• Monitor contract terms and conditions initiating contract reviews and renewals as needed.
• Ensure Vendor compliance on Contract COI and PO and timely loaded in Service edge system

Other Responsibilities

• Ensure data accuracy with respect to Vendor Performance and Compliance
• Facilitate Vendor Onboarding Training and track appropriately
• Facilitate re-occurring meetings with key vendors
• Facility Quarterly Account vendor town halls
• Develop metrics and analyze improvement opportunities manage vendor performance and compliance ensuring that CW achieves its compliance goals.
• Develop Vendor Management Playbook in vendor performance and compliance
• Help improve vendor recognition program and town hall programs
• Develop necessary dashboard/ report on vendor performance & compliance
• Support VMP Vendor Life Cycle program/activities
• Perform other duties assigned as VMP evolves/aligns with Client objective

Performance Objectives

• Meet VMP KPI for Account
• Improvement on vendor performance YOY
• Timely completion of VMP programs related to Compliance and Vendor Performance
• Recognize and drive improvement opportunities
• Enhance own professional and personal skills

Key Skills

• Persuasive written and verbal communication skills coupled with strong multi-tasking and organizational capabilities with a high level of attention to detail.
• Sound interpersonal skills to manage a diverse range of vendors and stakeholders
• Commitment to continuous improvement and results-oriented
• Demonstrated ability to meet performance targets
• Proven ability to use leadership and influencing skills to deliver results via the wider operations team
• Foster a proactive environment of teamwork cooperation excellence of performance and personal success.
• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Demonstrates proactive & a knowledge of and respect for the variety of cultures in the region and how to navigate the challenges such a diverse region provides
• Good knowledge of supplier or third-party management
• Strong financial acumen
• Ability to work independently
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer including customers who may be demanding or otherwise challenging.

Qualifications

• Candidate should possess at least Bachelors Degreein business supply chain management or a related field.
• Proven experience in vendor management compliance and risk assessment within a dynamic business environment.
• Strong understanding of regulatory requirements and industry standards relevant to vendor relationships and corporate real estate.
• 5 years experience working in Vendor Management
• Experience in vendor systems
• Experience in Facilities Management or In-Directs Category management
• Excellent analytical skills and ability to use data and metrics to identify opportunities for process improvement and risk mitigation
• Advanced computer and office software skills is required
• Demonstrated leadership in driving continuous improvement initiatives.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from work. In addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $93500.00 - $110000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield