Customer Success Manager (English & French speaking) M/F/Mx
Customer Success Manager (English & French speaking) M/F/Mx
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Job Description
Trustpair empowers large global companies to eliminate vendor payment fraud with a market leading account validation automation platform. Trustpair serves over 400 enterprise customers helping finance teams protect against 100% of fraud attacks.
The companys global presence includes offices in Europe & the US. Our team is composed of 100 employees with 15 different nationalities who are dedicated to payment security. Trustpair raised 20 million euros to accelerate international growth and equip finance leaders with the tools needed to tackle sophisticated fraud tactics such as AI deepfakes cyber attacks and more.
About the role:
Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (10 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an interesting range of clients with a focus on our English & French speakingEuropean markets.
As a Customer Success Manager at Trustpair your mission will be to ensure a seamless experience with our platform from the very beginning and help our clients gain value from Trustpair long term.
Youll have the chance to work with a variety of clients and users - from Accounting Managers to IT to CFOs - in both domestic and international companies.
Reporting to Yann our Head ofCustomer Success youll be part of a highly dynamic and motivated team who will help and support you in developing your knowledge and skills!
What youll do:
- Onboarding clients: Trustpair accompanies each of our clients with a personalised approach to implementing our solution (web platform API). Youll coordinate the implementation of Trustpair with the support of our technical experts and will help users get setup through training and sharing best practices.
- Customer satisfaction: Driven by customer satisfaction you will be the main point of contact on our enterprise B2B accounts. By listening to our customers needs monitoring key metrics on your accounts and initiating follow ups on action plans youll improve customer satisfaction through their journey. You will also identify and engage client ambassadors in your portfolio.
- Product adoption & support: You will advise our clients on how to optimise product usage providing solutions to different use cases and escalating feedback to our Product & Ops teams. Youll help scale our approach by contributing to the creation & maintenance of self-help guides and our online help centre.
- Identify opportunities: Identifying upsell & cross sell opportunities to help us expand our existing accounts. Youll demonstrate excellent knowledge on your clients needs and identify ways we can bring them even more value!
Whats in it for you
- An impactful role working on finance transformation projects in large scale international companies
- Be part of a highly dynamic and motivated CS team always ready to help each other
- Engage with multiple teams within Trustpair and multiple departments personas and users across our clients
- Work in a flexible hybrid remote environment and culture that will boost your career skills (autonomy leadership and ownership)
- Benefit from an in-depth role-specific onboarding and training plan
Why join Trustpair - list of our perks here!
MUST HAVE
- At least 3 years of experience in a Customer Success orAccount Management role
- Prior experience working with B2B enterprise clients
- Youve already worked in a B2B SaaS Start up / scale up
- Strong ability to manage several projects at the same time prioritising while respecting deadlines
- Excellent interpersonal skills and ability to deal with all kinds of stakeholders and clients
- Fluent inEnglish and French
- Team player attitude - well organised and collaborative
Recruitment Process
- First call with Aicha Talent Acquisition (30min)
- Experience interview with Yann Head of Customer Success(1h)
- Case Study presentation interview with Yann & Jeremy (1h)
- Coffee fit with two members of the Trustpair team and one of our Co-Founders
Equal Opportunity Statement
Trustpairs policy is to provide equal employment opportunity in all of our employment practices without regard to race color religion sex national origin ancestry marital status protected veteran status age individuals with disabilities sexual orientation or gender identity or expression or any other legally protected category.
Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for or be a citizen from Schengen / EU zone. The verification of employment eligibility will be required as a condition of hire.
Required Experience:
Manager
Employment Type
Full-Time
