Inside Sales Representative, Donor Egg Bank USA

CooperSurgical is a leading fertility and womens healthcare company dedicated to putting time on the side of women babies and families at the healthcare moments that matter most in life. We lead the industry in next-generation fertility and birth solutions that help conceive deliver and protect healthy its time for people to build their families the CooperSurgical Donor Gametes Services California Cryobank and Donor Egg Bank USA can help intended parents reach their goals with the highest quality donor sperm and donor eggs from rigorously screened diverse donors. Our team cares enough to want to make a difference for the communities in which we live and work and in the well-being of women babies and families everywhere.

We strive to continuously develop best in class people process and technologies. Our Donor Gametes services support those seeking to realize their dreams of creating a family and specifically serves the LGBTQ community independent parents and those with fertility challenges in need of donor sperm and/or donor eggs.

This role reports directly to our Inside Sales Manager and will be part of a fast-paced high-performing team. As our Inside Sales representative this individual will demonstrate proficiency in customer engagement and business acumen competencies. This rep will display extreme ownership achieve and exceed goals and deliver best in class customer experiences differentiating our brand in the market.

This role can be based on-site at any of our following facility locations: Rockville MD Rochester NY Livingston NJ Trumbull CT Houston TX or Los Angeles CA.

• Educates families on their frozen donor egg plan options empowering them to make informed decisions
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
• Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
• Delivers superior client service on all inbound and outbound calls emails and/or chat sessions while maintaining client privacy
• Enrolls clients in CRM and conducts follow-up calls to enable match
• Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
• Educates prospects and customers identifying developing and securing all relevant direct sale opportunities
• Utilizes up-selling cross-selling and add-on sales techniques per customer experience
• Executes responsibilities with integrity and compliance to all policies and procedures including but not limited to CooperSurgical guiding principles and code of conduct
• Leverages knowledge of industry and product portfolio to meet customer needs
• Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process
• Combines business acumen with an effective sales process to engage customers and increase sales volumes
• Cultivates internal & external relationships that create sustained value
• Retains technical proficiency and is current on all training product and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for service sales and assistance
• Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge experience andproblem-solvingskills; determines customer requirements and expectations to recommend specific products and solutions

• Excellent selling influence and closing skills
• Self-motivated and disciplined with a positive attitude and ability to work independently
• Healthcare especially Fertility experience preferred.
• Bilingual especially French strongly preferred.
• Excellent organizational verbal and written communication skills
• Strong focus on providing customers with superior customer experience
• Ability to work independently and as part of a team and displays high level initiative and commitment
• Agile and adapts quickly to a fast-paced changing environment
• Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives

As an employee of CooperSurgical youll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck we offer a great compensation package medical coverage 401(k) parental leave fertility benefits paid time off for vacation personal sick and holidays and multiple other perks and benefits. Please visit us at learn more about CooperSurgical and the benefits of becoming a member of our team.

The starting base payfor this role is between $45000 and $60000 with a total earnings potential of up to $90000 at target (base commission). The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

To all agencies: Please no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email the internet or in any form and/or method will be deemed the sole property of CooperSurgical unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.

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