Retail Sales Associate / Customer Service
Retail Sales Associate / Customer Service
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1 Vacancy
Job Description
Overview
About Us
At Elements Massage Lake Oswego were redefining what a massage studio can be. We believe wellness is personal and every step of your experience should reflect that. From the first phone call to the final farewell we follow The Elements Way to deliver handcrafted therapeutic care that supports each clients unique goals.
As part of a brand founded by a massage therapist were passionate about creating a space where clients feel supported and teams feel valued. Whether someone seeks relief recovery relaxation or rejuvenation we tailor the experience to meet their needs.
And it all begins with you.
About the Role
Our Wellness Membership Advisors (WMAs) are the heart of our studio experience warm knowledgeable and genuinely invested in helping clients feel their best. Youll be the first and final touchpoint for each guest guiding them through the benefits of therapeutic massage and supporting their long-term wellness journey through our membership program.
This role blends hospitality customer service and consultative sales in a team environment built on support care and collaboration.
What Youll Do
- Greet clients warmly in person and over the phone setting the tone for a relaxing experience
- Consult with clients about their goals and recommend services or membership plans that align with their needs
- Educate new and returning clients on our Wellness Membership Program and package options
- Schedule appointments manage client profiles and process transactions with accuracy and ease
- Support the flow of the studio by collaborating with massage therapists and leadership
- Keep the lobby and workspace calm clean and welcoming
- Meet or exceed personal and team-based sales goals to unlock bonus opportunities
What Youll Bring
- Previous experience in customer service or consultative sales (wellness hospitality or retail experience a plus)
- A warm professional communication style in person on the phone and over email
- A natural ability to build trust and make others feel comfortable
Strong organizational skills and attention to detail - Enthusiasm for helping others commit to long-term wellness
- Willingness to work evenings and weekends
- Bonus points if youve worked with Mindbody or a similar scheduling system
What Youll Get
- Competitive hourly pay commission on every membership or package sold
- Monthly bonus opportunities up to $400
- Complimentary massages and wellness perks
- A collaborative inclusive team that celebrates your strengths and ideas
- Opportunities for personal and professional growth
Why Join Elements
Because you care. And so do we.
Were here to help people feel better in their bodies their minds and in their day-to-day lives. That includes our team. At Elements Massage Lake Oswego youll join a supportive purpose-driven environment where your work truly matters.
Please click here to send your resune directly to the hiring manaager Conscious Asahra
Legal Disclaimer
of ETM. Elements Massage design are registered trademarks owned by ETM.
Required Experience:
IC
Employment Type
Full Time
