25-31Leader, Business Transformation

The Opportunity

As the Leader Business Transformation you will be responsible for leading cross-functional teams to create enhance and transform client and employee centric solutions. You must possess a business savvy strategic vision and the drive and tenacity to make that vision a reality. You must revel in seeking to understand clients needs and challenges the companys safety imperatives and be committed to finding meaningful solutions that deliver on both. Were looking for a clear communicator credible transformation ambassador inside TSBC and beyond and an empathetic solution finder.

This role is responsible for helping deliver client-centric solutions to support strategic projects. You will ensure that client needs are paramount as you help build the product roadmap and that communication and processes flow smoothly within the development team. This role requires the ability to understand customer and user needs understand the overall portfolio identify intersections and dependencies and initiate improvements while collaborating internally and externally to support our highly cross-functional teams to deliver meaningful and impactful experiences to our clients and employees.

Status: Regular Full-Time Excluded
Number of Positions: 1
Pay Grade: 19 ($98500 - $147800 annual base salary)
Location: Vancouver (hybrid work environment)
Reports to: Director Business Transformation

As a Leader Business Transformation you will:

Cultivate relationships with clients stakeholders industry groups and Technical Safety BC employees to drive safety performance in sustainable ways.

1. Lead Business Transformation
   • Manage the full transformation lifecycle aligning client profiles safety needs process efficiencies and revenue opportunities with effective resource investment.
   • Steward a compelling transformation vision and collaborate across departments to promote it externally.
2. Product Strategy & Development
   • Contribute to the development of Technical Safety BCs product strategy tools and processes.
   • Build organizational capacity in product development methodologies.
   • Continuously evaluate and improve products delivery models and channels based on client types and safety needs.
3. Product & Portfolio Management
   • Drive business outcomes across multiple platforms/products ensuring alignment with client/user needs.
   • Represent client/user interests throughout the product lifecycle including requirements backlog ownership prioritization and stakeholder engagement.
   • Collaborate with business and technical owners to define functional and non-functional requirement
4. Stakeholder Engagement & Representation
   • Represent TECHNICAL SAFETY BC publicly and cultivate relationships with stakeholders peers and clients.
   • Monitor transformation performance and respond to emerging trends and future requirements.
5. Project & Vendor Management
   • Lead projects and manage vendor relationships including procurement proposals contracts and negotiations.
6. Change Management & Support
   • Lead change management activities including post-launch operations support user documentation resourcing and support planning.
   • Resolve key customer and stakeholder concerns and escalations.
7. Market & Client Insights
   • Conduct and apply research (company client industry market) to identify safety and business needs engagement preferences and market opportunities.
   • Validate market demand and launch programs that drive adoption and sustained participation in the safety system.
8. Performance & Financial Management
   • Develop and monitor product performance metrics (e.g. cost revenue margin satisfaction churn market penetration).
   • Develop pricing strategies that influence client behavior and support financial sustainability.

Knowledge Skills & Experience you have:

• Product Management & Leadership
  • 7 years of experience in product management development and/or marketing for customer-facing applications supplemented with
  • 35 years of team leadership experience
• Education & Professional Background
  • Degree in business marketing communications or related field (Masters preferred) or equivalent progressive work experience
  • Versatile business professional with a proven track record managing cross-functional portfolios including budget and resource planning
  • Expertise in product development from ideation to operationalization and continuous improvement
• Strategic & Analytical Skills
  • Strong research and analytical skills
  • Experience in product strategy and financial responsibility at the product/service/project level
  • Understands how strategy drives tactics and how tactics realize strategy
• Project & Process Management
  • Skilled in project management human-centered design/design thinking and AGILE methodology
  • Proficient in managing cross-functional projects and collaborating across disciplines (Product IT Client Experience Operations)
• Communication & Collaboration
  • Excellent written & oral communicator with the ability to empathize engage & persuade diverse audiences
  • Thrives in collaborative environments while capable of driving results independently
  • Open to feedback and committed to continuous learning and improvement
  • Able to collaborate with all levels across the organization from frontline to the executive team
• Personal Attributes
  • Effective in ambiguity and uncertainty; lateral thinker who takes calculated risks
  • Tenacious determined and resilient with a strong sense of grit

Beyond the role:

• Community & Wellness We recognize and respect each others diverse needs. We strive to maintain a healthy culture of psychological safety belonging and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time) flexible paid holidays a free subscription to the Calm app and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community and having fun whether volunteering in the community or running together on our Sun Run team. In 2024 Technical Safety BC supported BC Cancer Foundation Aboriginal Coalition to End Homelessness Crisis Centre BC Quest Non-Profit Grocery Markets A Loving Spoonful and Greater Vancouver Foodbank.
• Employee Resource Groups We have Employee Resource Groups (ERGs) for Mental Health & Wellness Indigenous Relations & Reconciliation and Equity Diversity and Inclusion (EDI) to support initiatives were passionate about.
• Learning & Development We value giving and receiving feedback as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned wrap up sessions one-on-one meetings and team or individual courses workshops and conferences. In addition we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
• Compensation & Benefits In full transparency you can find our industry-competitive compensation information on our postings. For our regular employees we have outstanding benefits that include extended health dental and disability coverage access to an employee and family assistance program (EFAP) competitive annual paid vacation entitlements public service defined benefit pension plan generous top-up allowance for new parents and time-off for caregiving moving and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.

About Technical Safety BC

At Technical Safety BC we matter to each other. Together we apply a systems mindset to safety embrace possibility and act on what we learn. Our culture empowers and enables innovation and environment welcomes diverse perspectives and learning is make decisions based on data and use our expertise to make the safety system equitable for all.

Our values guide our work.

• We see genius in diversity
• We foster confidence
• We make the complex simple
• We adapt

Technical Safety BC is an independent self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits licences and certificates we work with industry to reduce safety risks through assessment education and outreach enforcement and research. Through simplification of our initiatives we promote understanding and engagement making safety accessible to everyone. As society changes we create and adopt new ideas skills and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position but do not necessarily meet the formal requirements we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process please contact us directly at .

Please apply online by 4:00pm PST on July 8 2025. This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.