Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Seronda Networks is Hiring: Customer Service Representative (On-site)
About Us: At Seronda Networks we offer more than just cutting-edge solutions. We provide a place for professional growth where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together.
Location: Dallas TX
Working Hours: Monday to Friday
Salary Range: $37500 - $43500 per year
Position Overview: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role you will be the primary point of contact for our customers providing them with exceptional service and support. You will manage customer inquiries resolve issues and ensure a positive experience for every client.
Responsibilities:
- Respond promptly to customer inquiries via phone email and chat.
- Assist customers with product information order status and billing inquiries.
- Resolve customer complaints and provide appropriate solutions and alternatives in a timely manner.
- Document all customer interactions in the customer relationship management (CRM) system.
- Collaborate with team members and other departments to ensure customer needs are met effectively.
- Identify and escalate complex issues to the appropriate departments for resolution.
Qualifications:
- High school diploma or equivalent; associate or bachelors degree preferred.
- Proven customer service experience ideally in a call center or customer-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and handle challenging situations.
- Proficiency in using customer service software and Microsoft Office Suite.
Benefits:
- Competitive annual salary with room for growth and development.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and company holidays.
- Ongoing training and professional development opportunities.
- Collaborative and friendly work environment.
If youre detail-oriented reliable and ready to contribute to a growing company apply today to become a part of Seronda Networks as a Customer Service Representative! Join us in making an impact and shaping the future of technology.
Customer Service Representative
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
