Front Desk Agent â $250 Sign-On Bonus!
Front Desk Agent â $250 Sign-On Bonus!
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Salary Not Disclosed
1 Vacancy
Job Description
Front Desk Agent $250 Sign-On Bonus!
Join the Hilton family and be the first to welcome our guests with exceptional service and a smile.
We are looking for aFront Desk Agent to be the welcoming face of our hotel providing exceptional service that embodies Hiltons commitment to hospitality and excellence. As the first point of contact youll play a key role in ensuring each guests stay is seamless comfortable and memorable.
New Team Members Receive a $250 Sign-On Bonus!
Key Responsibilities:
- Greet and assist guests with check-ins and check-outs ensuring a smooth and efficient process in line with Hilton standards.
- Manage reservations using the property management system (PMS); assist with inquiries modifications and cancellations.
- Provide prompt and professional responses to guest questions concerns and requestsensuring a positive and welcoming experience.
- Coordinate with housekeeping maintenance and other departments to fulfill guest needs and support daily hotel operations.
- Accurately handle guest payments including room charges and incidentals. Securely process all forms of payment.
- Promote and enroll guests in the Hilton Honors loyalty program clearly communicating its benefits.
- Comply with hotel safety security and emergency procedures along with local state and federal regulations.
- Assist with guest services such as luggage handling transportation and general concierge duties.
- Safely operate the airport shuttle ensuring timely pickups and drop-offs based on the schedule or guest needs.
Qualifications:
- Previous customer service experience required; front desk or hospitality experience strongly preferred.
- Excellent communication and interpersonal skills; able to multitask in a dynamic environment.
- Familiarity with hotel PMS systems especially OnQ and PEP by Hilton is a plus.
- Strong attention to detail and a passion for guest service.
- Valid drivers license with a clean driving record (minimum 5 years).
- Availability to work flexible shifts including mornings evenings weekends and holidays.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
