Front Desk Receptionist - Dental (Saturdays Only)
Front Desk Receptionist - Dental (Saturdays Only)
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1 Vacancy
Job Description
Under the general supervision of the Dental Office Supervisor the Front Desk Receptionist manages the arrival and departure of patients seeking services at the Dental Department. The responsibilities of the Front Desk Receptionist include answering the telephones checking patients in and out of the clinic registering new patients updating existing patient information in the appropriate practice management software printing encounter forms booking appointments cash reconciliation and other duties as assigned.
Essential Duties and Major Responsibilities:
- Receives and directs incoming patients
- Registers new patients into the system accurately and in a timely fashion
- Review and update existing patient information related to demographics and insurance
- Follows established health center protocol for the check-in encounter form production and check-out
- Assists walk-in patients with obtaining appointments and picking up prescriptions or completed forms
- Answer multi-line and direct calls take accurate messages and then distribute them to the appropriate provider or staff person.
- Places reminder calls to patients with upcoming appointments
- Follows established health center protocol for daily cash reconciliation
- Schedules walk-in appointments in collaboration with appropriate clinical staff
- Schedules patient appointments according to established protocol
- Copies of dental records as requested by patients insurance companies and other outside sources
- Demonstrate understanding and commitment to the health center mission
- Demonstrate understanding and commitment to the established CHC Values and Standards
- Performs other job-related duties as required or assigned
- Help Call Center as needed.
- Nights and Weekends as needed.
Minimum Qualifications:
- High School Diploma or GED required; Associate Degree in secretarial science or equivalent preferred
- Bilingual in Spanish or Portuguese preferred.
- one year of similar work experience in a dental or medical office environment is preferred
- Computer skills for accurate data entry
- Knowledge of basic medical terminology is preferred
- Demonstrated interpersonal relationship skills
- Demonstrated proficiency in reading writing and speaking in English
- Demonstrated ability to work in a fast-paced high telephone-call volume office environment
Employment Type
Full Time
