Service Manager II
Service Manager II
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 92300 - 115400
Vacancy
1 Vacancy
Posted on :
28-06-2025
Job Description
DIN TAI FUNG RESTAURANTS
LOCATION: 10250 Santa Monica Blvd Ste 2400 (Level 2) Los Angeles CA 90067 (Westfield Century City)
- Din Tai Fung (Westfield Century City) is located on the 2nd floor across from Nordstrom
PARKING: Constellation Place Parking available on Constellation Blvd. and Solar Way (Free Parking for 1 hour)
SALARY RANGE FOR SERVICE MANAGER II: $92300.00 - $115400.00 annual base salary
BENEFITS FOR SERVICE MANAGER II:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents medical insurance
- Dental Vision and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Opportunities for growth; we love promoting within!
JOB PURPOSE:
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards maintain service excellence and foster a positive professional work environment aligned with our companys mission values and service vision
The Service Manager is responsible for overseeing the daily performance of the greeter and server teams to ensure exceptional guest experiences. They uphold brand standards maintain service excellence and foster a positive professional work environment aligned with our companys mission values and service vision
JOB RESPONSIBILITIES:
- Ensure greeters and servers deliver a consistent welcoming guest experience. Maintain brand standards at the door and table ensuring smooth transitions from arrival to seating to service.
- Train and coach servers and greeters for performance excellence. Model company values and standards in all interactions.
- Set clear goals for the greeter and server teams. Monitor performance deliver feedback recognize outstanding contributions and administer corrective actions when necessary.
- Partner with other FOH leadership to maximize server-driven sales (e.g. upselling strategies) and manage labor costs. Manage call-outs and shift coverage while maintaining service excellence.
- Assist with FOH inventory (menus server tools POS supplies) and communicate needs proactively.
JOB REQUIREMENTS FOR SERVICE MANAGER II:
- High school diploma or equivalent
- 5 years restaurant management experience in casual or upscale casual dining.
- 1 years of restaurant lead or supervisory experience preferred
- Ability to stand for long periods of time.
- Ability to lift 20 lbs.
- Comfortable with being exposed to hot and cold temperatures.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
As part of our hiring process Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employees Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employees eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws the Company will be required to terminate their employment immediately. To learn more about E-Verify please visit: must be 18 years of age or older and able to provide documentation to work in the United States legally.
Compensation: $92300.00 - $115400.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
ABOUT DIN TAI FUNG
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958 Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding Din Tai Fung has become world-renowned for its quality standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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