Crane and Rigging Account Manager
Crane and Rigging Account Manager
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$ 75000 - 98000
1 Vacancy
Job Description
Position Summary
The Account Manager at Vita Inclinata serves as the primary point of contact for customer job sites following a VLN (Vita Load Navigator) sale or rental. This role is focused on ensuring seamless deployment hands-on training ongoing customer support and post-sale relationship management. The Account Manager is responsible for nurturing site-level engagement and identifying opportunities to expand product usage at each assigned job site. This position does not manage company-wide accounts but instead owns individual job sites working in tandem with the originating Sales Territory Managers.
This role includes performance-based commissions for sales generated through job site engagement.
Customer Success & Relationship Management
- Own customer communications and support for job sites after a sale is closed.
- Build strong trusted relationships with onsite personnel (e.g. crane operators superintendents safety managers).
- Conduct post-deployment check-ins and customer satisfaction reviews.
- Ongoing communication with Sales Territory Managers on project progress.
VLN Deployment & Training
- Lead all onsite VLN training sessions.
- Coordinate pre-deployment planning including shipping logistics and training scheduling.
- Maintain and update customer-facing SharePoint resources and documentation.
Technical Support & Service Coordination
- Provide technical support before during and after deployments.
- Offer real-time troubleshooting and problem-solving for product use in the field.
- Work with Operations Support Manager to generate service quotes and manage accessory recommendations.
Sales Support & Upselling
- Identify new opportunities for additional Training VLN and/or accessory sales at assigned job sites.
- Conduct product demonstrations and participate in roadshows when relevant.
- Collaborate with Sales Territory Managers to ensure seamless handoffs and consistent account messaging.
- Assist with customer content testimonials and case studies.
- Participate in cross-functional feedback loops with Operations Production and Engineering teams.
Additional Requirements
- 35 years in customer success field services or technical account management; specifically in construction industrial equipment or heavy machinery.
- Strong interpersonal and communication skills; ability to manage relationships onsite with frontline workers and supervisors.
- Technically competent and comfortable with hands-on equipment training.
- Able to manage multiple job sites and travel as needed (up to 70%).
Preferred Qualifications
- Experience with crane operations rigging systems or industrial lifting equipment.
- Prior background in a start-up or fast-paced technical environment.
- Proficiency in Microsoft Office SharePoint and CRM tools (e.g. Salesforce).
Required Experience:
Manager
Employment Type
Full-Time
