IT Support - Associate
IT Support - Associate
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Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Onsite IT Support Associate
Location: Cleveland OH (100% Onsite)
Schedule: Monday - Friday 8am-5pm & two days 10am-7pm (flexible late days excluding Mondays)
Pay Range:$20 - $32/hr.
Duration: 3-month contract with potential for extension or temp-to-hire
Overview:
We are seeking a motivated and customer-focused Onsite IT Support Associate to join a fast-paced and collaborative team environment. As the face of IT for the Cleveland office youll be the go-to person for resolving technical issues supporting new hires and maintaining IT systems and equipment onsite.
Key Responsibilities:
- Provide hands-on technical support for internal users (on-site and remote via chat/ticketing system)
- Perform setup configuration and maintenance of laptops desktops and peripherals
- Handle new hire onboarding including laptop issuance and initial system setup
- Troubleshoot and resolve software hardware and networking issues (including printers)
- Monitor system performance and proactively resolve issues
- Act as the first point of contact for all IT-related concerns at the Cleveland location
Must-Have Skills:
- 3 years of IT support experience including system imaging software installs and hardware replacements
- 2 years of customer service experience with excellent communication and interpersonal skills
- Proficiency in Windows OS and Microsoft Office Suite
- Basic understanding of networking infrastructure and troubleshooting
- Familiarity with printer troubleshooting and maintenance
Preferred Skills:
- Experience working with VPN and remote access tools
- IT certifications or relevant degree (preferred but not required)
- Experience supporting users in a corporate or large enterprise environment
Soft Skills:
- Friendly approachable and professional demeanor
- Strong problem-solving skills under pressure
- Team-oriented with the ability to work independently
- Adaptability to changing priorities and ticket volumes
Additional Details:
- Training Provided: 3-4 week shadowing and onboarding process with provided equipment
- Interview Process: Two-round video interviews (camera on required) with panels of 1-3 people
- Work Environment: Family-oriented collaborative and supportive team culture with fast-paced and calm days
If you thrive in a people-facing hands-on support role and are ready to take ownership of onsite IT operations we want to hear from you.
Required Experience:
IC
Employment Type
Full-Time
