IT Field Service Engineer
IT Field Service Engineer
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Job Description
JobDescription
AccountabilIT is a fast growing company with a lot of opportunity! We offer great salary and benefits along with the strength and longevity in the IT industry. Come join us!
Were currently seeking an educated and dedicated customer-focusedprofessional who is motivated skilled and experienced with desktop and someserver/networking support. This is a unique opportunity to work in a team environment at our largest Customer facility.
DailyPrimary Responsibilities:
Install configure and test all coreapplications and utility software products such as MS Office Java AdobeFlash anti-virus backup software MS Updates QuickBooks etc.
Additional support capabilities are basic Active Directorysupport (password resets and group modifications/permissions) networkprinting antivirus (Symantec Webroot Trend & AVG) network shareswireless Exchange (password reset and account creation) Office365connectivity hardware performance etc. Basic IP configuration and smartphones.
Excellent technical proficiency and a strongoperational knowledge of customer operations.
Responsible for managing tasks in appropriate service managementsystems (AutoTask) open call reporting and various reporting/updatingrequirements as assigned.
Maintain all necessary and required technical certificationsbased on business needs.
Perform other customer service related tasks.
Documentation (Update internal and customer documentrepositories).
Requirements:
A High School diploma or equivalent. College degree ANetwork MCP MCSA CCENT a plus.
Certification in one or more key vendor product lines ( Dell IBM Lenovo Hewlett Packard Toshiba etc.) is also a plus.
Familiar with IT standard concepts practices and training and exposure and HDI certification(s) a major advantage.
Experience working with a help desk ticket system such asContinuum Remedy Track-IT etc. as well as RMM tools such as ContinuumKaseya KACE N-Able etc.
Experience troubleshooting and supporting computer systems andworking with technical and non-technical end users.
Excels in fast-paced environments and is able to effectivelymultitask.
Attention to details and accuracy a must.
Strong written and verbal communication skills.
Quality is a MUST as is the ability to organize and prioritizeusing a help desk ticketing system.
Works well independently and as part of a team and possessesstrong interpersonal skills.
Work Experience:Minimum of three (3) years related field industry experience demonstratinghigh customer service standards and technical proficiency.
Standards: Ability toeffectively communicate with personnel in various professional to maintain regular and predictable attendance as defined by ETSattendance policy as well as the demands of the customer. Ability to meetperformance standards as defined by departmental policy. Must maintain gooddriving record and have reliable transportation. Ability to work well underpressure. Maintain a clean neat professional appearance.
Personality Traits:Must demonstrate skills in coordination prioritization communication andproven initiative regarding work habits and manner. Must be able to effectivelyjuggle multiple tickets adapt to multiple personalities quickly assesssituations to arrange priorities and possesses strong troubleshootingorganization and phone skills.
Employment Type
Hourly
