Desktop Analyst
Desktop Analyst
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Job Description
Altera a member of the N. Harris Computer Corporation family delivers health IT solutions that support caregivers around the world. These include the Sunrise Paragon Altera TouchWorks Altera Opal STAR HealthQuest and dbMotion solutions. At the intersection of technology and the human experience Altera Digital Health is driving a new era of healthcare in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
The primary purpose of the Desktop Support Analyst is to provide second line of support assistance to client users experiencing problems with IS supported hardware and software across York hospital in York ME. The Desktop Analyst will be responsible for imaging installations configurations deployment and support.
- Identifies and resolves desktop/laptop hardware problems.
- Initial network troubleshooting and determination of appropriate escalation path.
- Resolve and work proactively on virus issues and initiatives.
- Assists in new system deployments/loading appropriate software as needed.
- Mobility kit physical upgrades.
- Responsible for incidents escalated from first line of support.
- Write support documentation for customer and/or departmental use.
- Provides suggestions and information on projects that should be undertaken by the department.
- May provide first-line technical support handling calls in order to provide time-of-call resolution to calls whenever possible.
- May manage projects as assigned by the Manager.
#LI-ALL
Academic and Professional Qualifications:
- BA or BS degree preferred or other relevant combination of training and experience
- IT Certifications preferred
Experience:
- 2-4 years experience in an desktop support environment preferred
- Health Information Technology background preferred
- Excellent client facing skills with the ability to thrive in a highly critical fast paced environment
Travel Requirements:
- Mayrequire local travel
- Mayrequire other travel for business needs
Working Arrangements:
May be required to work off hour shifts or be assigned to an on-call rotation.
- 24/7 Support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
Our company complies with all local/state regulations in regard to displaying salary ranges. If required the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed if selected for the role. Any offered salary is determined based on internal equity internal salary ranges market data ranges applicants skills and prior relevant experience certain degrees and certifications (e.g. JD technology) for example.
Salary Range
$40000 - $51000 USD
Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race color religion age national origin ancestry ethnicity gender gender identity gender expression sexual orientation marital status veteran status disability genetic information citizenship status or membership in any other group protected by federal state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at:
Required Experience:
IC
Employment Type
Full Time
