Manager Tech Operations (all genders)
Manager Tech Operations (all genders)
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Job Description
THE ROLE & THE TEAM
Partner Tech is one of the core departments in Zalando. Our goal is to empower and excite our Partners with simple scalable frictionless and intuitive technology solutions making Zalando the preferred e-commerce channel for brands and retailers.
At Tech Operations we act as a bridge between Partner Tech and various functions within Partner Platform and beyond to enhance the platform experience for both internal stakeholders and external partners by providing advanced technical support generating valuable insights offering tech consulting services and optimising operational processes within Partner Tech.
Within the Tech Operations team we provide support to maintain active error-free dataflows. We consult on the development of systems used in the B2B processes based on commercial needs. Our team collaborates with key stakeholders on digital integration strategies and supports Product Management with data-driven product and process improvements.
As a Manager Tech Operations you will drive significant value by delivering solutions to tech challenges our stakeholders may encounter while using our platform in the commercial business. You will also contribute to solving high-complexity problems by providing input for process and application improvements working closely with a broad network of stakeholders including engineering product commercial and operations teams.
INCLUSIVE BY DESIGN
At Zalando our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce - one that is inclusive by design. We only assess candidates based on qualifications merit and business needs. We welcome applications from people of all gender identities sexual orientations personal expressions racial identities ethnicities religious beliefs and disability statuses. We only want to know why youre great for this role so please avoid including your picture age and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need so we can best support and assist you throughout the hiring process.
- our diversity & inclusion strategy: WED LOVE YOU TO DO (AND LOVE DOING)
You will provide tech knowledge support and consulting with focus on various API integrations data flows and tech processes
You will investigate technical issues in the scope of brand integrations article onboarding and order flows by using multiple systems logs and SQL queries.
You will provide actionable data-driven insights to Engineering and Product teams closely collaborate with them to ensure operational issues are factored into external documentation and product development plans
You will build trust and handle communication with product users by providing guidance prioritising support requests technical incidents escalations and setting expectations while maintaining a close and positive relationship
You will increase internal team efficiency by maintaining internal and external technical documentation
WED LOVE TO MEET YOU IF
You have previous experience in technical issue investigation and consulting in the scope of advanced API and software development
You are advanced in SQL and have some knowledge in Python
You are a self-starter who excels at navigating ambiguity thinks strategically and is proactive in finding solutions also under time pressure
You have a track record of driving results in a fast-paced collaborative and cross-functional environment
You are user-focused and strive to provide excellent support and service - going the extra mile for our users is what we are proud of
You have experience in product and process improvement. Basic knowledge of project management is a plus.
If you think you have what it takes we encourage you to apply even if you dont meet every single requirement. You may just be the right candidate for this or other roles!
OUR OFFER
Zalando provides a range of benefits heres an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando 30% off Lounge by Zalando discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start for full-time employees
Relocation assistance available (subject to prior agreement)
Family services including counseling and support
Health and wellbeing options (including Wellhub formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Required Experience:
Manager
Employment Type
Full-Time
