Housing Liaison Officer
Housing Liaison Officer
Posted on :
27-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
2-3 Months Contract with a local authority
Job Purpose
- Deliver a high-quality consistent flexible value-for-money comprehensive service to tenants including tenancy management new tenancies and tenancy changes interviewing service users and dealing with general inquiries.
- Responsible for a range of tenancy management duties and be a visible presence with residents on our estates.
- Achieve and maintain tenancy management performance outcomes and standards providing a customer-focused VF service and assuming responsibility for liaising with residents gathering information carrying out relevant checks and solving resident issues effectively as they arise.
Key Duties/Accountabilities
- Take part in the organization s response to emergencies helping to coordinate actions and providing support to residents.
- Provide prompt courteous and accurate advice when dealing with queries from or initiating contact with service users their representatives or outside agencies and provide feedback on queries raised.
- Keep up to date with changes to policy and use this knowledge to improve tenancy management service and customer service outcomes.
Essential Experience Required
- Previous experience in a housing organization or similar environment is essential.
- Knowledge of social housing and housing management is essential.
- Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential.
Essential Qualification Required
- General education qualification or equivalent relevant experience is essential.
Additional Information
- Working hours: 36 hours per week
- The role requires a DBS check.
- The closing date for this position is 30th June 2025.
Requirements
Requirements
- Previous experience in a housing organization or similar environment
- Knowledge of social housing and housing management
- Knowledge of business processes and I.T. systems used in the administration of front-line service delivery
- General education qualification or equivalent relevant experience
To be part of delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including tenancy management, new tenancies and tenancy changes interviewing service users and dealing with general enquiries.
Education
General education qualification or have equivalent relevant experience is essential.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
