Customer Service Assistant
Customer Service Assistant
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Service Assistant to join our growing team in Raleigh NC. The ideal candidate will serve as the first point of contact for our clients and ensure that all inquiries and concerns are resolved in a timely and professional manner.
Responsibilities
Respond to customer inquiries via phone email and in-person
Resolve customer issues and escalate complex problems when necessary
Maintain accurate records of interactions and transactions
Provide detailed product or service information to customers
Collaborate with internal departments to address customer feedback
Ensure high levels of customer satisfaction through consistent support
Assist with general administrative tasks as needed
Qualifications :
Qualifications
High school diploma or equivalent; associates or bachelors degree preferred
1-2 years of experience in customer service or administrative support
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficiency in Microsoft Office (Word Excel Outlook)
Ability to multitask and work under pressure in a fast-paced environment
Professional demeanor and a customer-first mindset
Additional Information :
Benefits
Competitive annual salary ($52000 - $56000)
Opportunities for career advancement and professional development
Supportive team environment and training programs
Health and dental insurance options
Paid time off and company holidays
On-site workplace with regular business hours (Monday to Friday)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
