Customer Service Assistant
Customer Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a Customer Service Assistant to join our dynamic team in Grand Rapids MI. The ideal candidate will be responsible for ensuring customer satisfaction by providing timely professional and effective support. This is a full-time position suited for individuals with strong communication skills and a genuine interest in helping others.
Responsibilities
Respond promptly to customer inquiries via phone email and in-person
Resolve product or service issues by clarifying the customers concerns
Maintain accurate records of customer interactions and transactions
Follow up to ensure customer satisfaction and support case resolution
Collaborate with other departments to provide seamless customer support
Assist with order processing invoicing and service-related documentation
Suggest improvements to enhance customer satisfaction and efficiency
Qualifications :
Qualifications
High school diploma or equivalent; additional education is a plus
Previous experience in customer service or a similar role preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Proficient with Microsoft Office and general computer applications
Ability to manage multiple tasks in a fast-paced environment
A friendly patient and professional demeanor
Additional Information :
Benefits
Competitive salary based on experience ($47000 $53000)
Growth opportunities within the company
Skill development and ongoing training
Supportive and inclusive work environment
Paid time off and holidays
Full-time employment with consistent hours
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
