Customer Insights Executive

Customer Insights Executive

Ashford -  Hybrid with minimum 1 day/week in office 

Salary up to 35000 DOE

Are you a curious confident and skilled individual who is comfortable both taking a brief and drawing out usable actionable insights and working on their own intuition to identify key insights to profitably support an improvement in the customer experience.

As a key member of the Customer Experience team the Customer Insights Executive will build a deep understanding of our customers through effective analysis of customer research 3rd party insight and internal data. You will have the ability to effectively communicate relevant insights via a number of communication channels.

You may be in a similar role in a client-side organisation or looking to move out of the research agency environment. Whether the data you work with today is customer market financial or digital youre a researcher or analyst; if you can clearly build and tell a brilliant action-led story based on robust insight then we want to hear from you.

What youll be doing:

Work with the Director of Customer Experience and Senior Customer Experience Manager to manage and deliver a range of insight:

• Net Promotor Score (NPS) and Voice of the Customer (VoC) programme
  • A super-user of our always on insights platform providing robust data analysis and reporting.
• Head Office Research Tracker
  • Running our Corporate Head Office customer research programme and managing the findings dashboard.
• Historic Research and 3rd Party Insight
  • Manage the bank of past research and 3rd party insight to extract new value for internal clients.
• Ad-Hoc Research
  • Support in the setup and analysis of customer research projects as required. For the right candidate there will be the opportunity to get actively involved in facilitation.

What we are looking for:

• Experience of using a voice of the customer research platform ideally Qualtrics
• Relevant experience in customer research or a similar sector and understanding of research methodologies
• Advanced analytical skills with demonstratable ability to draw actionable key messages from data and present arguments/insight clearly
• Strong communications skills with an ability to communicate complex insights in a clear and easy to understand way

• Outstanding Microsoft 365 skills particularly Excel
• Team player capable of working under pressure and to tight deadlines whilst maintaining strong attention to detail

Desirable Experience and Skills:

• Ability to build surveys in a variety of platforms e.g. SurveyMonkey HotJar using complex logic where required. (If you havent used survey software before the ability to demonstrate that you can pick up and use new tools and software quickly and effectively)

Additional Information :

At Brakes everyone is welcome. We dont want you to fit our culture we want you to help define it and we actively celebrate the unique talents of each and every colleague. We dont just look at your CV were more focused on who you are and your potential. As part of our values we are committed to fostering a diverse and inclusive culture where everyone has a voice is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. Well do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process speak to our resourcing team who will be happy to support you. 

Brakes

Built on a passion for food and feeding the nation we are the UKs largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nations most famous pubs and restaurants as well as schools caterers care homes and hospitals. Our customers depend on us and our 8000-strong workforce is dedicated and proud to be part of this vital provision. And were growing!  

Remote Work :

Yes

Employment Type :

Full-time