Product Support Specialist / Loans Customer Service (September Start)
Product Support Specialist / Loans Customer Service (September Start)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What Youll Do
- Assist brokers and customers with Aussie White Label products providing expert support on loan servicing and product inquiries.
- Handle repayment changes statements internet banking support broker escalations settlements and more.
- Provide first-call resolution across multiple channels phone email and messaging platforms.
- Ensure compliance with policies industry regulations and internal procedures.
- Collaborate with internal teams to improve processes and enhance customer experiences.
Qualifications :
- 1 year minimum customer service experience ideally in a call centre finance banking or mortgage industry.
- Can start by September 2025.
- Strong verbal and written communication skills in English.
- Comfortable with both inbound and outbound calls; including emails and written tasks
- Willing to work on early day shift schedule (AU time).
- You must be able to attend our Makati office for in-person onboarding training and monthly team days.
- Ability to handle objections resolve complaints and provide clear professional support.
- Tech-savvy experience with CRM systems and Microsoft Office (Excel Outlook Word).
- A self-motivated team player who thrives in a fast-paced high-volume environment.
Successful candidates must have a stable postpaid internet connection and a quiet dedicated workspace at home with appropriate furniture (desk and office chair)
Additional Information :
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise innovative technology and a customer-first approach our teams work seamlessly to simplify the property journey helping Australians find buy and own property with confidence.
We support our people in a variety of ways but a few of the benefits that our people rave about include:
- A vibrant relaxed yet professional culture.
- We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration with a requirement to work from our Makati office at least once a month.
- Holistic wellbeing programs offering 24/7 support
- Comprehensive HMO coverage for you and one free dependent along with life insurance starting from Day 1.
- Access to 25 days of leave made up of 20 vacation days and 5 sick days.
- Monthly internet subsidy to help you stay productive at home.
- Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
- Access to all government-mandated benefits including SSS PhilHealth and Pag-IBIG.
Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNAhelping us attract engage and grow the right talent while building best-in-class products. Together with our principles they guide how we collaborate support one another and make decisions to drive progress with purpose.
Were committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation stronger collaboration and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing purpose-driven company thats transforming the homeownership journey.
Ready to contribute to Lendi Groups next chapter Apply now and be part of something big!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
