Campus Welcome Services Lead (12 Month Fixed-Term)
Campus Welcome Services Lead (12 Month Fixed-Term)
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Job Description
Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.
USC Auxiliary Services one of the largest divisions at The University of Southern California is focused on making a difference for over 65000 students athletes faculty staff and guests who visit our campuses each day. Through our innovative services our six central business units (USC Bookstores USC Hospitality USC Housing USC Transportation the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders scientists filmmakers engineers and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our six unifying values in Integrity Excellence Well-Being Open Communication Accountability and Diversity Equity and Inclusion.
In the ever-expanding city of Los Angeles Trojans need reliable and convenient transportation options. USC Transportation has risen to meet that need operating parking structures busses student-run Campus Cruisers and a fuel station. To meet the unique needs of each Trojan Transportation also coordinates with numerous taxi companies and rental car agencies to provide a vast source of transit options. A division of USC Auxiliary Services Transportation is always looking for new ways to make USC safer and more convenient for students athletes faculty staff and visitors.
We are seeking a Campus Welcome Services Lead (12 Month Fixed-Term) to join our rapidly growing team.
The Opportunity:
Our Campus Welcome Services Lead coordinates and monitors guest-service booth operations to ensure best quality practices are met daily. Performs and supervises guest-service work in a fast-paced environment ensuring guest needs are met in accordance with industry best practices. Develops and maintains open positive effective and constant communication with university guests. Partners with management to accomplish team goals and communicate area needs with appropriate stakeholders.
The Accountabilities:
Trains supervises coaches and counsels guest service employees. Leads employees to comply with university and department policies and procedures. Provides consistent employee feedback maintaining professional composure and confidentiality as appropriate. Resolves employee issues escalating to senior leadership as necessary.
Ensures department adherence to all applicable safety and loss-prevention procedures and best practices. Upholds image standards through regular checks and employee briefings. Disciplines department employees as necessary or appropriate.
Follows up on work orders and resolves any complications efficiently and on time. Efficiently transitions shift handover to incoming lead by thoroughly communicating employee incidents and other area updates. Assists management with providing feedback on scheduling for operations.
Successfully completes all required administrative functions in a timely manner. Assists employees with credit card and reservation handling duties and inventory reconciliation. Conducts regular supply inventory audits and oversees items needed for move-in/out (e.g. labels envelopes signage). Maintains and orders supplies for booths field office and other areas as needed.
Demonstrates universitys unifying values to achieve personal goals while benefiting employees and the university. Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas words and actions that uphold principles of the USC Code of Ethics. Understands and promotes a safe work environment by adhering to all applicable policies procedures and guidelines.
Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.
The Qualifiers:
Minimum Education: High school or equivalent. Combined experience/education as substitute for minimum education.
Minimum Experience: 3 years.
2 years in customer service administration or relevant fields.
1 year in a management role.
Minimum Expertise:
Proven knowledge of parking operating procedures layouts configurations and inventories.
Proven interpersonal analytical and oral and written communication skills.
Demonstrated experience interacting with communities of diverse cultures backgrounds and socioeconomic status exercising diplomacy tact and discretion.
Ability to help foster environments of trust collaboration transparency and accountability.
Proven organization and project management skills able to successfully multitask and shift priorities.
Experience resolving conflicts problem-solving and encouraging partnerships.
Ability to understand and apply policies and procedures.
Excellent written and oral communication skills.
Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence diversity equity and inclusion well-being open communication and accountability.
What We Prefer:
Preferred Education: Bachelors degree.
Preferred Experience: 5 years in customer service handling financial transactions in a high-volume environment.
2 years in a leadership role advising and counseling subordinate staff.
Field of Expertise: Experience with special events.
Experience in a university environment.
Fluency in one or more language in addition to English (e.g. Spanish Korean).
Other Job Factors:
May be required to work weekends evenings and/or holidays.
Must possess the ability to walk to and from work site while carrying departmental supplies and materials.
Must be able to stand at-will with the possibility of some work being performed outside the work site during inclement weather.
The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit .
This support advocates work-life balance and employee well-being. As members of the Trojan family employees are connected by the traditions and history that make us proud to be Trojans!
As an equal opportunity employer USC values and promotes diversity equity and inclusion in the workplace. The work culture thrives on mutual respect trust and synergy amongst all of its members.
USC has great minds that transform the world with their talents and research. Will you be one Join us!
FIGHT ON!
The hourly rate for this position is $23.00. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.
Minimum Experience: 3 years. 2 years in customer service administration or relevant fields. 1 year in a management role.
Minimum Expertise: Proven knowledge of parking operating procedures layouts configurations and inventories. Proven interpersonal analytical and oral and written communication skills. Demonstrated experience interacting with communities of diverse cultures backgrounds and socioeconomic status exercising diplomacy tact and discretion. Ability to help foster environments of trust collaboration transparency and accountability. Proven organization and project management skills able to successfully multitask and shift priorities. Experience resolving conflicts problem-solving and encouraging partnerships. Ability to understand and apply policies and procedures. Excellent written and oral communication skills. Valid CA drivers license required. Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System. A copy of DMV record will be required as a final condition of employment. For more information please visit the policy website.
In addition the successful candidate must also demonstrate through ideas words and actions a strong commitment to USCs Unifying Values of integrity excellence diversity equity and inclusion well-being open communication and accountability.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Non-discrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Employment Type
Full-Time
Key Skills
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