Senior Group Manager - Business Excellence

We are seeking a skilled and motivated Senior Manager Business Excellence to join our team. The ideal candidate should have a strong background in Quality Assurance Operational Excellence driving continuous improvement process optimization digitization through RPA and AI and operational efficiency within a shared services organization ensuring alignment with business objectives and best practices. This persona will be key in leading teams setting up Business Excellence framework driving a mindset of continuous improvement across the organization managing Transformation projects identifying and implementing process improvements and ensuring compliance with established policies across F&A Master Data Marketing HR & IT processes.  This Role will work closely with the Digital Transformation team to drive automations and optimization of processes.

Key Responsibilities:

• Strategic Planning: Responsible for shaping and implementing a comprehensive strategy for process improvement digitization and operational excellence. 
• Data Analysis: Utilize data analytics platforms to identify trends patterns and opportunities for improvement.
• Setting the Business Excellence Framework:  Assess design and implement the new Business Excellence framework to drive ownership collaboration Assurance and future transformation for Finance and business process.  Constantly improving the processes and framework to exceed the needs of our partners.
• Team Leadership: Set up a team to drive this objective within the organization. Lead and manage a team of professionals providing guidance coaching and mentoring.
• Project Management: Manage cross functional business excellence projects ensuring they are completed on time within budget and to the required quality standards.
• Quality Assurance and Controls: Understand the Current As-Is process/ framework and design a one standard framework for the whole of GSC. Conduct root cause analysis and provide recommendations for continuous improvement.
• Performance Management: Track and monitor key performance indicators (KPIs) to identify areas for improvement and measure the effectiveness of implemented solutions across operations Quality efficiency Business and Transformational.
• Process Improvement: Identify and implement process improvements standardization and best practices to enhance service efficiency reduce costs and improve the overall customer experience.  The need for process improvement starts right from transition till operations. Evaluate existing processes to identify inefficiencies and bottlenecks using methodologies such as Lean Six Sigma Kaizen or similar to streamline operations and reduce waste.
• Change management skills: Ability to support and manage change within shared service functions
• Capability building: Identify and drive the requirement for key skill sets within the team and across the operational organization to maintain and drive value toward our entities and partners.
• Compliance: Ensure adherence to all relevant policies procedures and regulatory requirements.
• Stakeholder Management: Build and maintain strong relationships with key stakeholders Partners Heads of solutions managers Enablement team both internally and externally to ensure effective communication collaboration and alignment of business goals and customer expectations.

Qualifications :

Required Skills and Experience:

• Bachelors degree in a related field (e.g. Business Administration Operations Management Quality management Engineering).
• Master Black Belt certification Strong analytical and problem-solving skills. (Six Sigma Lean Certified is a must)
• 15 years of required experience in shared services business process improvement Managing Quality or Operational Excellence for Min. 500 employees or a related field.
• Minimum of 10 years of experience in quality assurance PMO or operational excellence.
• Strong experience in managing global business services preferably within a shared services IT or customer service environment.
• Proven experience in leading teams and managing projects.
• Excellent communication and interpersonal skills.
• Experience with data analytics tools and techniques.

Remote Work :

No

Employment Type :

Full-time