drjobs Customer Experience Manager

Customer Experience Manager

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1 Vacancy
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Job Location drjobs

Cranston, RI - USA

Yearly Salary drjobs

$ 42000 - 60000

Vacancy

1 Vacancy

Job Description

Join Our Team as a Customer Experience Manager with Floor Coverings International!


At Floor Coverings International were not just a flooring company; were the #1 Customer-rated Flooring company in the country. With close to 300 locations spanning the United States and Canada weve revolutionized the flooring industry with our unique shop-at-home model making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service and our 350000 satisfied customers give us an average rating of 4.7 stars.

As a Customer Experience Manager with Floor Coverings International you play a vital role in the growth and expansion of our local franchise. A successful Customer Experience Manager will enable us to write more estimates efficiently schedule and manage projects support our marketing efforts and maintain accurate financial records for the business.

This position will be instrumental to build a 5-star Customer Journey process starting from customer acquisition through installation.

Benefits and Perks:
  • Bonus opportunities
  • Extensive training programs and support
  • Annual company convention in Cancun Mexico (company paid)

Qualifications:
  • Full-time position with 40 hours per week
  • 1-3 years of project management or event management experience
  • Guerilla marketing experience
  • Bilingual in English/Spanish is a preferred skill for the position
  • Flooring Industry experience strongly preferred

Culture:
Culture is a very important aspect of our companys success and based on the following Core Values:
  1. Deliver what you promise
  2. Respect the individual
  3. Have pride in what you do
  4. Be open minded to possibilities and practice continuous improvement
  5. Engage in the community; make it fun

Salary:
  • Range $42-60k based on experience

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Customer Experience Manager with Floor Coverings International.

Apply today and be a part of our success story!
Compensation: $42000.00 - $60000.00 per year



Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!


This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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