General Manager - IT Infrastructure
General Manager - IT Infrastructure
Posted on :
27-06-2025
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1 Vacancy
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Job Description
Job Summary:
- 20 years total experience including 8 years in a production 24/7 high-availability multi-site enterprise ERP environment including application hosting voice and data networks security and information protection. Demonstrating a deep technical and strategic understanding of the IT Services and Operations delivered by Sterling.
- Develop and implement comprehensive IT infrastructure strategies to support business goals and operations.
- Oversee all IT infrastructure activities including network management system administration and IT security.
- Experience in leading overall infrastructure for a complex organization and network including multicounty setup VLAN setup for regulatory requirements managing data protection etc.
- Managing the day-to-day operational tasks within the IT Infrastructure team.
- Overseeing the annual IT budget and ensuring cost-effectiveness.
- Monitoring daily operations including server hardware software and operating systems.
- Coordinating technology installations upgrades and maintenance.
- Coordinating with the central procurement team for purchase follow-ups invoice submissions and vendor follow-ups to complete the tasks.
- Generating performance reports for operating systems and the Service Desk function.
- Ensuring all IT activities are performed within the parameters of defined KRAs and KPIs.
- Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.
- Managing internal and external communications and being the primary contact of escalation for business issues.
- Assisting with the management of relationships with external organizations and suppliers.
- Implement and maintain IT security measures as recommended by Security Teams
- Ensure compliance with relevant regulations and standards such as HiTrust HIPAA and ISO/IEC 27001.
- Collaborate with other departments such as IT operations software development and customer support to align IT infrastructure efforts with business objectives.
- Work closely with senior executives to provide IT infrastructure insights and recommendations.
- Lead and mentor the IT infrastructure team fostering a culture of high performance and technical excellence.
- Ensure the IT infrastructure team has the skills and resources necessary to support the companys objectives.
- Ability to develop and implement strategic IT infrastructure plans aligned with business objectives.
- Experience in providing strategic recommendations to senior management.
- Strong leadership skills with the ability to inspire and lead a high-performing IT infrastructure team.
- Experience in managing cross-functional teams and working collaboratively with other senior executives.
Communication and Interpersonal Skills:
- Excellent communication skills with the ability to effectively present technical information to various stakeholders including the board of directors employees and external partners.
- Strong interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
Education:
- Min 20 years of Experience in servers endpoints and other Infra applications.
- A bachelors degree in Information Technology Computer Science or a related field is typically required.
- Professional certifications such as Certified Information Systems Security Professional (CISSP) or Cisco Certified Internetwork Expert (CCIE) can enhance a candidates credentials.
- Exposure to ITIL concepts and adoption.
Required Experience:
Director
Employment Type
Full Time
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