Process Developer- Life Insurance Transactions

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Process Associate/ Developer- Life Insurance Transactions
Responsibilities:
Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA
Plans and prioritizes tasks and work responsibilities to achieve objectives!
Comprehending and responding to customer inquiries. Identify research and resolve problems.
Assist with/perform other team tasks as the need arises.
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Handle own work in process and support team efforts to ensure that individual team goals are met.
Maintain key records like working files email for reference and audit purpose
Ability to handle basic day to day requirements of excel
Qualifications we seek in you!
Minimum Qualifications / Skills
Graduation in any stream except and Technical Graduation & Law
Preferred Qualifications/ Skills

Relevant experience in similar process
Life Insurance policy admin Experience in processing of client changes transactions like Address Change Name Change Beneficiary and Ownership changes Return mail Correspondence
Exposure to Life Policy Admin systems like CFO CK4 CNB Ingenium Vantage IPAS PACE ORD TAS2000 TRADNY ULANY ULAS ULB ULM ULP ULU ULX VTGF
Good English Communication (Both written & verbal) Talocity Score of >50
Proactive communication & High analytical skills should be able to foresee issues and suggest solutions with impactful data
Displays energy and enthusiasm in approaching the job
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing outstanding customer service
Ready to work on stretched working hours
Ability to independently work well with internal and external customers
Customer service focus
Basic Computer knowledge along with typing speed of 20 words/minute
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on X Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
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