Customs Brokerage and Transcon Agent

WHAT YOU DO

Tasks and Duties

• Receive documents
• Prepare customs entries in Customsware or other customs software or through a 3rd party.
• Understand the elements of the Import & Export customs SOP
• Ensure accurate and timely data entry into operating systems
• Ensure timely customs clearance of shipments
• Monitor customs clearances and communicate with customers
• Coordinate trucking (FCL/LTL) for both air and ocean import and export operations and distribution
• Ensure accurate and timely billing in accordance with company and customer requirements

Physical Demands

• Use of standard office equipment computer with keyboard and mouse phone copy/scan machine etc.
• Write with pencil/pen/marker
• Functions performed primarily while seated at desk

WHAT WE EXPECT FROM YOU

Expeditors Key Performance Expectations

• Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Proactively resolves issues and escalates when necessary. Builds rapport and consistently strives to improve customer satisfaction.
• Job Execution: Consistently completes quality work aligned with job expectations. Complies with company policies and government regulations.
• Reliability: Meets deadlines is punctual organized and manages time effectively.
• Collaboration: Willingly assists others and works harmoniously with colleagues and superiors.
• Communication: Communicates professionally and effectively both verbally and in writing internally and externally.
• Culture: Embodies and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
• Personal Growth and Development: Completes at least 52 hours of relevant training per year and pursues professional development goals.

Product Agent Job-Specific Performance Expectations

• Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to operational procedures and customer SOPs.
• Timely and Accurate Data Entry: Maintains data integrity in operational systems and resolves exceptions promptly.
• Timely and Accurate Billing and Accounting: Invoices customers accurately and provisions service provider charges correctly following credit approval processes.

Qualifications :

• Global logistics industry knowledge
• Good computer skills (e.g. MS Excel MS Word)
• Fluent in English

Additional Information :

Expeditors Key Performance Expectations

• Exceptional Customer Service: Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).
• Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.
• Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
• Communication: Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.
• Culture: Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.
• Personal Growth and Development: Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Expeditors offers excellent benefits:

• Paid Vacation Holiday
• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time