Team Leader, Ontario Client Services
Team Leader, Ontario Client Services
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Job Description
Position Type:
PermanentIf youre looking for a fulfilling career that can make a real difference in your life and the lives of others youve come to the right place.
As a national health solutions partner we put people first in everything we do and that begins with our team of 8000 professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together our employees are creating industry-leading solutions in insurance primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest and its reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth flexible work options meaningful experiences and supportive leadership. Medavie is where employees can be their best selves feel they belong and achieve their full potential. Be part of it by applying for a position with us today.
TheTeam Lead Ontario Service team supervises the day-to-day activities for the support services team and reports directly to Manager Ontario Client Services. This role collaborates extensively with theDirector of Client Valueand theBusiness Development Strategy Consultant to build a partnership within a focused market. The Team Lead also fosters strong relationships with other operational areas within Medavie Blue Cross to support sales ensure ongoing client satisfaction and ultimately drive the retention and growth within the team.
In addition to leadership and service delivery the Team Lead plays a key role inaccount management acting as a strategic partner to clients by understanding their needs ensuring service excellence and identifying opportunities for added value. This role leads a team dedicated to servicing Medavie Blue Crosss strategic accountsthese clients that represent long-term partnerships and complex service requirements. These accounts often span multiple lines of business and require a high degree of customization proactive relationship management and cross-functional coordination. The Team Lead ensures that the team consistently delivers exceptional service to these high-profile clients supporting retention satisfaction and growth within this critical segment of the business.
This position is ideal for individuals who are passionate about delivering exceptional customer service building strong client relationships and leading high-performing teams in a collaborative and dynamic environment.
Key Responsibilities:
Provide guidance and supervision of Account Associates Assistants and Analysts in their day-to-day operations.
Support and coach team members on the skills and knowledge required to succeed in their roles.
Facilitate learning and information sessions for team members to promote continuous learning.
Act as a key point of contact for client accounts monitor client satisfaction ensure service delivery aligns with client expectations.
Collaborate on and perform performance evaluations and contribute to the development of action plans for professional development.
Oversee workload management for this team and resource allocation to ensure service levels are met and we provide proactive client outreach.
Manage client accounts through the Salesforce platform ensuring accurate tracking updates and reporting.
Foster team motivation and engagement through strong interpersonal relationships and effective communication.
Analyze and recommend improvements to processes service delivery and client engagement.
Lead and support program initiatives including planning execution and monitoring of key projects.
Participate in working groups recruitment activities finalist presentation and client/advisor/employee meetings.
Qualifications:
Education: Completion of post-secondary education in related field or equivalent work experience.
Work Experience:minimum of five years of experience in group benefits and employee management.
Computer Skills: Strong computer skills and experience working with the Microsoft Office Suite Salesforce Microsoft Teams and Webex.
Other Qualifications:
An understanding of group health dental life and disability benefits
Previous experience working in the insurance industry
Proven leadership experience preferably in an insurance environment is considered an asset
Having or working towards an insurance designation is considered an asset (LOMA CEBS (GBA) ICA etc.)
Valid drivers license and access to vehicle
Language Skills: Bilingualism (French and English) is considered an asset but not required.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment retention advancement and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process please email: .
Employment Type
Full-Time
