Sr Manager, Trust Strategy & Operations
Sr Manager, Trust Strategy & Operations
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$ 101200 - 174100
1 Vacancy
Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
At eBay Trust is foundational to the success of our global marketplace. eBays Trust team is fast-paced dynamic and proactive and has set company-wide goals to make transformational changes that provide a safer more trusted experience for users of eBay.
In this role you will be part of the Seller Trust Policy team. This team crafts and uphold policies that gauge seller performance with the goal of providing a consistently positive and satisfying experience for eBays buyers.
We are seeking a Senior Manager Trust Strategy & Operations to lead both the strategy and day-to-day operations of eBays Seller Performance Policy. This role is responsible for shaping and implementing policy frameworks that balance trust scalability and customer impact. Success depends on strong cross-functional alignment and the ability to influence senior stakeholders through clear data-driven narratives that guide decisions and drive meaningful change.
What You Will Accomplish
End-to-end strategy & execution ownership: Develop and implement the seller performance policy strategy. Use seller feedback data insights and operational metrics to continuously refine policy frameworks and improve the buyer and seller experience.
Influence senior leadership: Build and deliver high impact analysis and narratives to secure approval and/or resources from senior Business Product and Trust leaders.
Stakeholder management: Establish and maintain relationships with key partners including analytics product legal and customer service teams.
Seller engagement: Regularly connect with sellers to capture feedback and insights to incorporate into policies and processes.
Communicate policies: Enhance the way eBay communicates our seller performance policies to sellers including improving external policy information and seller communication.
Run the business: Lead the day-to-day functions of the seller performance policy including resolving high-priority issues maintaining policy documents and collaborating with partner teams.
What You Will Bring
Experience: 7-10 years of relevant experience in e-commerce trust & safety strategy & operations management consulting or related field.
Strategic and Structured Thinking: Ability to define long-term policy strategy while navigating near-term execution. Skilled at simplifying complex issues into actionable insights.
Operational Excellence: Track record of owning business-critical workflows with high attention to detail rigor and accountability.
Analytical Acumen: Strong analytical and problem-solving skills with comfort working with data teams to size impact measure outcomes and inform decisions.
Influence and Communication: Exceptional communication skills with experience addressing senior leaders and influencing cross-functional partners.
Customer Centricity: Deep appreciation for seller needs and behaviors with a strong belief in designing fair transparent and empowering policies.
Collaboration and Adaptability: High EQ and cross-functional fluency with a collaborative approach and ability to navigate ambiguity.
The base pay range for this position is expected in the range below:
$101200 - $174100Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
Please see the Talent Privacy Noticefor information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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Required Experience:
Manager
Employment Type
Full-Time
