AES Salesforce Senior Manager - Consult
AES Salesforce Senior Manager - Consult
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
Senior ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems applications or databases to enable seamless data flow and process automation. You will be responsible for designing developing and implementing integration solutions using various integration technologies and tools such as Salesforce APIs middleware platforms and web services.
Growing as a strategic advisor you leverage your influence expertise and network to deliver quality results. You motivate and coach others coming together to solve complex problems. As you increase in autonomy you apply sound judgment recognising when to take action and when to escalate. You are expected to solve through complexity ask thoughtful questions and clearly communicate how things fit together. Your ability to develop and sustain high performing diverse and inclusive teams and your commitment to excellence contributes to the success of our Firm.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients share alternative perspectives and act on client feedback.
- Direct the team through complexity demonstrating composure through ambiguous challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Field CAN be edited
Field CANNOT be edited
Job Summary -
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array
of teams to help our clients implement and operate new capabilities achieve operational efficiencies
and harness the power of technology. Our Application Evolution Services team will provide you with the
opportunity to help organizations harness the power of their enterprise applications by optimizing the
technology while driving transformation and innovation to increase business performance. We assist
our clients in capitalizing on technology improvements implementing new capabilities and achieving
operational efficiencies by managing and maintaining their application ecosystems. We help our clients
maximize the value of their Salesforce investment by managing the support and continuous
transformation of their solutions in areas such as sales service marketing and customer relationship
Management.
Minimum Degree Required (BQ) *:
Bachelors Degree
Degree Preferred:
Bachelors degree
Required Field(s) of Study (BQ):
Preferred Field(s) of Study:
Computer and Information Science Management Information Systems
Minimum Year(s) of Experience (BQ) *: US
Minimum of 7 years of experience
Certification(s) Preferred:
certifications: Certified Administrator Certified Developer Certified Business Analyst or Certified Sales/Service Consultant;
Additional specialized certifications such as Marketing Cloud Experience Cloud App Builder AI Associate
Preferred Knowledge/Skills *:
Demonstrates intimate level of abilities and/or a proven record of success identifying and addressing client needs:
Acts as Salesforce domain specialist and provides coaching mentoring guidance and feedback to develop skills of team members;
Analyzes and customizes Salesforce seasonal release notes for engagements presenting them to clients;
Serve as an SME for resolving complex production support issues and enhancements staying current on Salesforces product roadmap and proposing solutions to clients;
Leads ticket procedure calls with clients in their area of expertise;
Leads design development and deployment of enhancements;
Designs and develops deliverables/processes to improve delivery quality and efficiency;
Leads aspects of delivery on multiple engagements;
Manages client relationships and expectations confirming client satisfaction of services;
Leads delivery resource recruitment efforts;
Develops training and certification plans for delivery resources;
Conceptualizes designs and develops deliverables/processes to improve delivery quality and efficiency;
Facilitates team operations management of multiple engagements and clients;
Possesses strong functional and/or technical skills in Salesforce to provide solution architecture design trade-offs and ability to decipher design choices;
Has ability to provide functional and/or technical leadership setting industry leading practices including quality of design implementation maintenance and support;
Possesses extensive experience in platform using Apex Lightning and LWC;
Proven experience with software configuration Mobile solutions Apex coding or Visualforce coding experience with Salesforce and/or Veeva;
Understanding of enterprise applications to which clouds (for example: Sales Service Marketing Revenue Slack MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g. SAP Oracle Marketo and related cloud and/or on-premises ERP business applications);
Extensive abilities and/or a proven record of success serving as a solution or technical architect on one or more Salesforce Managed services engagements;
Leads continuous improvement of solutions;
Identifies automations and designs solutions to improve service delivery or simplify application processes for end users;
Oversees transitioning and leading application support operations;
Understands the common issues facing PwCs clients of specific industry sectors;
Manages teams to deliver contracted services including troubleshooting and resolving production issues developing and testing enhancements and assessing impact of solutions within applications;
Provides consistent communication of status to clients including managing client expectations in regard to scope and service levels;
Experience in:
Development methodologies including Agile;
Application technology stack for Salesforce;
DevOps processes and tools; and
ITIL process knowledge/understanding is highly preferred.
Should have strong technical skills in Salesforce to provide solution architecture design trade-offs and ability to decipher design choices.
Should have managed multi environments multi regions complex implementation support projects and therefore able to define scalable and robust solutions.
Extensive experience in platform using Apex Lightning and LWC.
Solid implementation support experience using Sales / Service / Marketing /Custom cloud.
Should have strong experience in working with middleware that supports Salesforce platforms like Mulesoft Boomi Informatica Tibco and Fusion middleware.
Demonstrated solutioning experience in handling one or more Industry domain.
Deep expertise in one or more Salesforce domain products CPQ CLM nCino Vlocity FSL etc.
Ability to address security complexities and design solutions aligning with Salesforce security models.
Experience in working with a broad range of emerging Salesforce products B2B Commerce Tableau CRM CG Cloud MFG Cloud Loyalty cloud and Slack.
Demonstrating ability to develop value propositions solution approaches and business proposals to meet client goals.
Good experience with proposal activities like RFI/RFP analysis RAID analysis resource and effort estimation for Salesforce projects.
Demonstrating communication skills to lead client executive discussions focused on scope approach design and implementation support considerations.
Extensive experience managing and delivering multiple projects using Agile Methodology.
Able to run practice initiatives and enable capabilities within the Salesforce practice.
Good experience in articulating Point of Values and defining Go-to market solution.
Review releases from on a regular basis to determine new features that are appropriate for end users.
Define develop and follow best practices in Salesforce.
Able to handle data management inclusive of data load data translation data hygiene data migration and integration.
Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.
Familiarity building custom solutions on: SAP Oracle MS-SQL Server or other RDMS.
Proven track record of writing interpreting and managing deliverables of a consulting engagement.
Awareness of the changing Cloud ecosystem and adjust to new technologies methods and apps.
Strong communication skills negotiation skills and conflict resolution.
Possess advanced Salesforce certifications and Certified as Scrum Master.
Demonstrating and directing multi-competency teams to deliver complex quote-to-cash transformation programs.
Additional Information:
Experience Level: 12-15 years
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Integrations Coaching and Feedback Communication Creativity Embracing Change Emotional Regulation Empathy Inclusion Influence Integration Analysis Integration Architecture Implementation Intellectual Curiosity Learning Agility Middleware Development Optimism Process Automations Professional Courage Rapid Experimentation Relationship Building RESTful API Salesforce APIs 12 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior Manager
Employment Type
Full-Time
