Specialist I - Customer Service (IN)
Specialist I - Customer Service (IN)
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Shift Timing: 12 midnight to 9 am India time
Responsibilities:
Responsible for initiating a monthly service call to a specific number of low-volume accounts in the local geographic area. Updates the existing customers on any new programs promotional activity products and services as well as inquires and assists with any current issues or unresolved problems.
Assists with customer problems such as missed shipments price adjustments and backorders; continually strives for prompt resolution.
Frequently works with field sales associates in coordinating special orders accepting quotations typing and manufacturer calls.
Works with warehouse associates customers and field sales associates to ensure that the order process runs smoothly.
Processes all phone fax mail e-mail and verbal orders from customers. Responsible for providing customers with accurate answers to questions and complaints regarding products and services; if unable to provide assistance escalates customers to Customer Service Supervisor in a courteous manner.
Performs data entry for purposes such as processing orders accessing previous orders and special orders and providing customers with current prices; researches any other inquiries as requested.
Assists customers with backorders by offering substitutions and alternatives whenever possible contacts manufacturers for delivery information changes in stock number prices and availability and maintains current open order reports.
Communicates with all departments within the Distribution Center as well as field sales associates.
Serves as liaison between customers and field sales associates.
Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.
Complies with all appropriate policies procedures safety rules and regulations.
Performs related duties as assigned.
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Qualification:
Bachelors degree in business administration accountancy sales marketing computer sciences.
Minimum Skills Knowledge and Ability Requirements:
Less than one (1) year directly related experience.
Strong customer service skills.
Strong interpersonal skills.
Good decision-making skills.
Good analytical skills.
Ability to communicate effectively both orally and in writing.
Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction.
Familiarity with ABC products services and pharmaceutical distribution operations.
Strong organizational skills; attention to detail.
Basic knowledge of Microsoft Word Excel and inventory management system.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
