Servicenow consultant- CMDB APM
Servicenow consultant- CMDB APM
Posted on :
26-06-2025
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1 Vacancy
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Job Description
Job Description: ServiceNow Business Capability Mapping Application Portfolio
Implementation and CMDB Process Maintenance Specialist
Position Overview:
We are seeking a highly skilled and experienced ServiceNow Business Capability
Mapping Application Portfolio Implementation Enterprise Architecture and CMDB
Process Maintenance Specialist to join our dynamic team. The ideal candidate will be
responsible for developing and maintaining business capability maps implementing
application portfolio management ensuring robust enterprise architecture practices and
maintaining the Configuration Management Database (CMDB) processes within our
organization. This role requires a deep understanding of ServiceNow enterprise
architecture frameworks application portfolio management methodologies and CMDB
best practices.
Key Responsibilities:
1. Business Capability Mapping:
- Develop and maintain comprehensive business capability maps to align IT services
with business objectives.
- Collaborate with business stakeholders to identify and document key business
capabilities and processes.
- Ensure that business capability maps are up-to-date and reflect the current state of
the organization.
2. Application Portfolio Implementation:
- Lead the implementation and management of the application portfolio within the
ServiceNow platform.
- Conduct application assessments to evaluate the health performance and
alignment of applications with business needs.
- Develop and maintain an application inventory including metadata lifecycle status
and ownership information.
- Work with application owners to define and implement application rationalization
strategies.
3. CMDB Process Maintenance:
- Oversee the maintenance and accuracy of the Configuration Management Database
(CMDB) within the ServiceNow platform.
- Develop and implement CMDB policies procedures and standards to ensure data
integrity and consistency.
- Collaborate with IT and business stakeholders to ensure that configuration items
(CIs) are accurately recorded and maintained.
- Conduct regular audits and reconciliations of the CMDB to identify and resolve
discrepancies.
- Provide training and support to team members and stakeholders on CMDB
processes and best practices.
Regeneron -
Internal
4. Collaboration and Communication:
- Collaborate with cross-functional teams including business analysts project
managers and IT operations to ensure successful implementation of initiatives.
- Communicate complex technical concepts to non-technical stakeholders in a clear
and concise manner.
- Provide training and support to team members and stakeholders on business
capability mapping application portfolio management enterprise architecture practices
and CMDB processes.
Qualifications:
- Bachelor's degree in Computer Science Information Technology or a related field. A
Master's degree is a plus.
- Proven experience in business capability mapping application portfolio management
enterprise architecture and CMDB process maintenance.
- Strong knowledge of ServiceNow platform and its capabilities.
- Familiarity with enterprise architecture frameworks such as TOGAF Zachman or
FEAF.
- Excellent analytical problem-solving and decision-making skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Relevant certifications such as TOGAF or similar are highly desirable.
Preferred Skills:
- Experience with other IT service management (ITSM) and IT operations management
(ITOM) tools.
- Knowledge of cloud computing microservices architecture and modern application
development practices.
- Experience in conducting application rationalization and modernization initiatives.
- Strong project management skills and experience with Agile methodologies.
feaf,cmdb,togaf,it operations management (itom),cloud computing,servicenow,apm,microservices architecture,enterprise architecture,application portfolio management,agile methodologies,it service management (itsm),business capability mapping,cmdb process maintenance,zachman,project management
Employment Type
Full Time
Key Skills
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