Senior Desktop Technician
Senior Desktop Technician
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Job Description
About Our Job
With competitive pay great benefits and endless opportunities working for the City and County of Denver (CCD) means seeing yourself working with purpose for you and those who benefit from your passion skills and expertise. Join our diverse inclusive and talented workforce of more than 11000 team members who are at the heart of what makes Denver Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.21-39.32/hour. New hires are typically brought into the organization between $30-36/hour. We also offer generous benefits for full-time employees which include but is not limited to:
Five (5) Medical Plans Dental Vision Insurance (effective within 1 month of start date)
Pension Plan for Life (Employee contributes 8.45% Employer matches at 17.95%)
457 (b) Retirement Plan (no early withdrawal fee!)
PTO (over 3 weeks in your first year) and 14 paid holidays
Merit Increases
STD LTD HSA FSA Life Insurance
CARE Bank Family Leave Benefits
Employee Assistance Program Employee Volunteer Program
Tuition Reimbursement (up to $2000/year) We Qualify for Student Loan Forgiveness Program
Learning and Development Opportunities; Courses and Career Development Resources
EcoPass (unlimited free RTD bus/train rides); Free Airport Parking
The City and County of Denver has announced furlough days or unpaid days off for most employees to meet a budget shortfall in 2025. There are two fixed furlough days for all limited (temporary positions with an end date) and unlimited (permanent) employees on August 29th the Friday before Labor Day and November 28th the day after Thanksgiving. If you receive an offer for this position your annual pay will determine whether you are required to take additional furlough days. Details will be discussed during the offer process for selected candidate(s).
Location
In this position you can expect to work on-site 5 days per week Monday Friday 08:00 am 5:00 pm MST. This is NOT a remote position. This position is located at the Denver International Airport 8500 Pena Blvd. Denver CO 80249.
What Youll Do
Denver International Airport (DEN) is currently seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. The Field team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.
Core job duties include but are not limited to:
Providing professional polite and respectful support for customer issues or requests related to: Windows 10/11 Active Directory desktop/laptop hardware software including Office 365 Microsoft Teams Google Chrome Logitech Teams Rooms and others. Mobile Devices.
hardware/apps Virtual Private Network (VPN) basic audio/visual equipment installing/uninstalling software from machines and others.
Troubleshooting issues over the phone in person and over email via various engagement methods (phone in-person email Microsoft Teams etc.)
Logging/documenting tickets for technical issues and/or requests.
Processing requests for technological hardware such as laptops desktops and smart.
Replacing/repairing computer hardware such as hard drives memory batteries etc.
Setting up and/or moving computers/technological hardware between offices.
Coordinating tasks/resolutions with other technicians/teams.
Provide in-person conference room support.
Escalating calls that are beyond tier-one scope to other resolver groups
Writing communications (emails) to the organization about scheduled events (software maintenance outages etc.
Performs other duties as assigned.
At DEN Business Technologies we are focused on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position will need to have a great balance of technical skills and knowledge along with great customer service and interpersonal skills.
Our ideal candidate has some or all the following experience skills and characteristics:
Passion for using technical skills to help others
Strong troubleshooting mindset
Team player mentality
Broad working knowledge of computer hardware software operating systems and smart phones.
Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information
Works cooperatively with other teams when issues/tickets need to be transferred.
Positive attitude and cooperates with others
Innovative about improving processes for customers
Works independently with little to no supervision
Flexible with change and open to new ideas
Accepts and adapts to constructive feedback given to develop in the role
Takes accountability to grow skillsets to improve customer experience
Views mistakes as learning opportunities. Admits mistakes takes ownership focuses on growth
Ability to lift 75 lbs
Required Minimum Qualifications
Education requirement: Graduation from high school or the possession of a GED HiSET or TASC Certificate.
Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop legacy systems and/or Information Technology communications systems.
Education and Experience: Additional appropriate education may be substituted for the minimum experience requirement.
License/Certifications: Valid Drivers License
Licenses and certifications must be kept current as a condition of employment.
Application Deadline
To be considered for this position you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):
Cover letter
Please submit your application as soon as possible and no later than Tuesday July 1st 2025 at 11:59pm to ensure consideration.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs all DEN employees can be required to work extended hours and/or shifts.
About Everything Else
Job Profile
CI2247 IT Technician IIITo view the full job profile including position specifications physical demands and probationary period click here.
Position Type
UnlimitedPosition Salary Range
$26.21 - $39.32Target Pay
$30-36/hour based on education and experienceAgency
Denver International AirportRedeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity national origin disability genetic information age or any other status protected under federal state and/or local law.
It is your right to access oral or written language assistance sign language interpretation real-time captioning via CART or disability-related accommodations. To request any of these services at no cost to you please contact with three business days notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work click here for English or here for Spanish.
Required Experience:
Senior IC
Employment Type
Full-Time
