At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.

The Position

Territory: New York Metro Area

The Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company Roche is dedicated to discovering developing and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity:
The Roche Support Network group is committed to providing industry-defining support to its customers. Primary duties involve:

• Acting as the primary liaison/customer representative throughout the implementation process and futureHistology application support Includes planning and coordination for the implementation and customertraining as well as problem-solving issues that arise for customers throughout the life cycle of the solution.

• Provide highly visible self-supervised and self-directed extensive on-site advisory customer support throughthe implementation of Roche Tissue instrumentation and tailored customer training on our Roche solutions tomeet customer needs based on an individualized assessment of the customers personnel organizationalstructure workflow and maximization of equipment capabilities which may include: equipment applicationssystems and IT solutions.

• Act as an advisor on customer issues and drive efficiencies & optimization for the customer and Rochethrough independent analysis and problem-solving. Additionally will be responsible for increased salesrevenue by identifying opportunities for new system consumables for clients (i.e. reagents primary antibodiesbio-markers software).Performs these job duties remotely and independently.

• Advanced and specialized knowledge generally of a particular area system or equipment with regard totechnologically advanced instruments and scientific applications. Requires specific training and certification.

• Utilizes independent judgment and discretion in the analysis of customer particularized needs and issues thatarise both during and after the implementation process. May adapt procedures processes tools equipmentand techniques to meet the more complex requirements of the position. Independently analyzes and resolvesmost customer questions and problems and refers only the most complex issues to higher levels.

• Responsible for maintaining and continuously improving the quality system and achieving quality objectivesthrough daily actions.

• Regular and predictable attendance is an essential function of this highly responsible position.

This is a field based role.

Who You Are:

• Bachelors degree in Biology Chemistry Cell Biology or Biochemistry or Bachelors degree in Medical Technology and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Preferred Qualifications:

• Ability to learn Roche solutions (i.e. histology digital pathology IT solutions) and stay current with industry
  trends.

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis exceptional
  customer engagement and fostering of strong customer relationships.

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Can work as a field-based individual contributor with independence and autonomy.

• 5 years of previous experience in a histology lab and or a customer-facing role

• Can excel in a collaborative virtual team environment

The expected salary range for this position based on the primary location of New York is $70100.00 - $130300.00 USD annually. Actual pay will be determined based on experience qualifications geographic location and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.

Benefits

Are you ready to apply

Relocation benefits are not available for this position.

Who we are

A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver life-changing healthcare solutions that make a global impact.

Lets build a healthier future together.

Roche is an equal opportunity employer. It is our policy and practice to employ promote and otherwise treat any and all employees and applicants on the basis of merit qualifications and competence. The companys policy prohibits unlawful discrimination including but not limited to discrimination on the basis of Protected Veteran status individuals with disabilities status and consistent with all federal state or local laws.

If you have a disability and need an accommodation in relation to the online application process please contact us by completing this form Accommodations for Applicants.