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You will be updated with latest job alerts via emailThe Service Contracts Proposal Specialist works with Service Sales to prepare maintenance and repair quotes across North America in a fast-paced high-volume environment. This role requires a strong knowledge of Customer Services recommending customer-focused solutions in Enterprise Resource Planning systems and the ability to handle challenging interactions with diverse personalities.
Your role:
Develop Service Agreement proposals for renewals conversions and service sold with equipment orders including large account solutions for Philips and other Original Manufacturer equipment. Provide pricing for Service Solutions in request for proposals bids and budgetary quotes.
Analyze complex contract requirements to ensure compliance and educate business partners while consulting with Sales on alternative options and guidance. Maintain departmental procedures and apply deep knowledge of cross-functional processes and quality impacts across the value chain.
Evaluate risk and accuracy to ensure proper contract entitlement while streamlining processes through cross-functional partnerships. Manage competing priorities and deadlines delivering excellent support to internal partners and external customers.
Proactively support teammates with workload as capacity allows while maintaining strong partnerships with Sales and internal teams to align on shared goals. Continuously seek opportunities to challenge yourself and others driving positive impact for the team customers and business.
Lead or participate in projects for continuous improvement while modeling positive behavior and coaching others. Support business functions escalate issues to management review peer work and perform other assigned duties.
Youre the right fit if:
Youve acquired 3 years of sales support experience.
Your skills include intermediate to advanced skills in MS Office Word (including experience using VLOOKUP and pivot tables). A bonus if you have experience working in Salesforce and SAP systems.
You have at least a bachelors degree in business or a related field.
You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position.
Youre passionate about customer experience operational excellence and continuous development with the ability to work efficiently under tight deadlines take on new responsibilities communicate effectively collaborate well in teams demonstrate strong interpersonal and organizational skills and make confident decisions within established policies.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details
The pay range for this position in Tennessee is $21.27 to $34.04 hourly.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.
In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.
At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.
Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Nashville TN. USA
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Required Experience:
Unclear Seniority
Full-Time