Manager - Delivery
Manager - Delivery
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Job Description
Job Title:Manager Operations
Department:Operations
Specialty: Multispecialty
Job Summary:
We areseekinga highly motivated and experienced Manager - Operations to oversee the day-to-day operations of the company. The ideal candidate willbe responsible forstreamlining processes managing a teamoptimizingproductivity and ensuring smooth operational execution. This position demands strong leadership skills operationalexpertise and the ability to drive efficiency improvements across all operational areas.
Key Responsibilities:
Operations Management:
Oversee daily operational activities to ensure efficient and effective operations.
Monitor and improve performance metrics such as cost control productivity quality and on-time delivery.
Identifyoperational issues and proactively implement solutions.
Develop and implement operational strategies to achieve short-term and long-term business goals.
Team Leadership:
Lead mentor and motivate a team of operational staff to achieve goals andobjectives.
Conduct regular team meetings performance reviews and training programs.
Foster a positive work environment and ensure adherence to company policies and procedures.
Process Optimization:
Analyzeworkflows and operational processesidentifyingareas for improvement.
Implement process improvements to increase efficiency reduce costs and enhance customer satisfaction.
Utilize technology and systems to automate and streamline operations.
Quality Assurance:
Establish andmonitorkey performance indicators (KPIs) to track quality and operational standards.
Ensure adherence to company quality policies and regulatory requirements.
Resolve customer issues and complaints promptly ensuring customer satisfaction.
Cross-Department Collaboration:
Work closely with other departments (Sales HR Finance etc.) to ensure smooth collaboration and alignment of businessobjectives.
Assistin forecasting and planning to meet operational demands and business needs.
Reporting & Analysis:
Prepare regular reports on operational performance including productivity costs and quality.
Present analysis and recommendations to senior management for strategic decision-making.
Qualifications & Skills:
Education:
Bachelors degree or a mastersdegree or relevant certifications is a plus.
Experience:
10-15years of experience in operations managementin US healthcare (Coding).
Proventrack recordof managing teams driving process improvements and achieving operational goals.
Skills:
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Proficiencyin using operational management tools and software.
Strong organizational and multitasking skills.
Excellent communication skills both written and verbal.
Knowledge of budgeting andfinancial management.
Ability to adapt to changing business needs and priorities.
Personal Attributes:
Detail-oriented with a focus on efficiency and quality.
Strategic thinker with a hands-on approach to execution.
Proactive self-motivated andresults driven.
Required Experience:
Manager
Employment Type
Full Time
