HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of HR Senior Process Associate Senior Process Associate- French-Hybrid Wroclaw
In this role in HR area you will deliver high quality customer-tailored service to employees always looking out for improvements. You will be a good team player capable of solving and consulting on complex queries within hire to retire HR processes.

Responsibilities
Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
Handle HR inquiries from associates coming via email HR cases Workday transactions or if required phone/chat in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions
Manage tasks in HR systems (Workday Service Now)
Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
Establish and/or update process documentation (SOP templates)
Maintain good relationships with Stakeholders
Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
Recognize root causes for issues suggests solutions and preventive actions
Take responsibility of other co-workers assignments in their absence according to your skills and qualifications (back up)
Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream new joiners back-ups)
Pro-actively share knowledge and expertise with other team members by work shadowing trainings and coaching to relevant extent
Participate in projects delegated by management team with limited or no supervision
Work in line with defined Service Level Agreements and accurately use HR systems
Complete mandatory trainings and assignments in timely manner
Fulfill data privacy requirements
Qualifications we seek in you!
Minimum Qualifications / Skills
Minimum years experience in HR area
Fluent French (C1 level) and English (min. B2 level)
Good/Advanced knowledge of MS Office package
Ability to work with confidential/sensitive data
Maintains positive and professional attitude and set example of such behavior for other team members
Excellent verbal and written communication skills
Good problem-solving abilities
Strong logical thinking skills

Preferred Qualifications/ Skills
other European language on B2 level
Knowledge of Workday/Service Now
Previous experience working in Shared Services

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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