NOC & IM Engineer(L2) â Technical Associate
NOC & IM Engineer(L2) â Technical Associate
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of NOC & IM Engineer(L2) Technical Associate
In this role Individual will be responsible to monitor and manage the detection correction and prevention of incidents maintain SLAs and ensure that critical issues are resolved promptly in order to reduce production downtime.
Responsibilities
Responsible for Monitoring of Production site and services across the Enterprise. Detect issues and execute Runbooks or Escalate to the appropriate Service Owners for Investigation.
Responsible for managing Service now tickets.
Facilitate in the resolution of Major incidents across the Enterprise to bring services back to normal state and mitigate impact.
Ensure incident communication to stakeholders is consistent clear concise and made in a timely manner.
Perform Postmortem for all Major Incidents to find the root cause once incidents are resolved to permanently fix the problem and support continuous improvement.
Ensure standardized methods processes and procedures are used for all changes.
Facilitate efficient and prompt handling of all changes.
Perform Change Governance and run CAB Meetings.
Oversee processes & tools for Incident Problem and Change Management.
Define generate and publish KPI/metrics for transparency into incidents and teams affected problems and root causes change requests to production environment.
Hands on experience on Incident Problem and Change Management.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors Degree required. Preferably in Computer Science Information Systems or related field.
Excellent Communication skills
Preferred Tool Skills
BigPanda
SLAM / Neustar Vercara
Tardis
SNOW (INCIDENT/INCIDENTTASK/REQ/SCTASK/PROBLEM/PTASK/CHANGE)
PagerDuty
Splunk
Zabbix
JIRA
Teams
Reporting
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
IC
Employment Type
Full-Time
