Senior Product Consultant
Senior Product Consultant
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Job Description
About the Role:
Grade Level (for internal use):
13- Lead Client Experience Initiatives:Strategically support clients by delivering an exceptional client experience ensuring that all service interactions exceed expectations and align with organizational standards. Facilitate high-level client meetings for training sessions product demonstrations and transactional support strengthening client relationships and engagement.
- Proactive Client Management:Oversee client activities and requests ensuring timely responses and adherence to deadlines. Collaborate with the Sales team to address client inquiries and enhance overall service delivery.
- Conduct Service Reviews:Coordinate and facilitate regular service reviews with key clients and operational counterparties ensuring relevant information is effectively communicated and leveraged to improve service offerings.
- Manage Client Implementations and Changes:Oversee new client implementations manage existing client change activities and facilitate client terminations in accordance with established procedures and policies.
- Build Strategic Relationships:Cultivate and maintain strong relationships with key internal stakeholders to enhance client satisfaction and drive collaborative initiatives.
- Market Insight and Adaptation:Stay informed on local market specificities and industry trends promoting a deep understanding of client needs.
- Innovate Client Service Practices:Identify and analyze client relationship management trends evolving service practices policies and standards by leveraging client feedback and insights from service reviews.
- Continuous Development:Engage in ongoing educational opportunities to enhance market knowledge client service practices and competitive awareness including attending industry events.
- Technology Awareness:Maintain an awareness of the latest technology trends and applications providing insights to relevant internal teams to drive innovation and efficiency.
- Strategic Reporting and Analysis:Generate and present comprehensive reports focusing on strategic insights and actionable recommendations to senior management facilitating informed decision-making.
- Operational Health Monitoring:Compile and analyze operational reports communicating critical business health indicators (e.g. transaction volumes risk exposure) to senior management.
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Officials or Managers (EEO-2 Job Categories-United States of America) SLSGRP103.2 - Middle Management Tier II (EEO Job Group)
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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